Senior Claims Consultant - Hybrid, Data-Driven Leader

Marsh; Los Angeles (CA); Hybrid; USD 113,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K retirement

Job summary

Marsh is seeking a Senior Consultant to join its Claims Consulting Practice in a hybrid role (three days per week in-office). You will manage engagements, lead workstreams, and translate claims data into actionable recommendations for clients and stakeholders.

The position requires at least 5 years of liability/workers’ compensation experience, strong project management, and robust client-facing skills to drive outcomes and program performance.

Qualifications

• BA/BS degree in a relevant field or equivalent insurance, claims, or consulting experience.
• Minimum of 5 years of relevant experience in liability and/or workers’ compensation claims, claims consulting, TPA/carrier operations, or related risk management functions.
• Demonstrated experience managing client‑facing projects, workstreams, or service delivery responsibilities in a professional services, claims, or consulting environment.
• Strong understanding of claims lifecycle management, claim resolution strategies, and factors that influence cost, duration, and outcome.
• Experience working with claims data, reporting tools, Excel‑based analysis, and/or RMIS platforms to support decision‑making and client communication.
• Excellent written and verbal communication skills, including experience preparing presentations, summaries, and recommendations for clients or leadership.
• Ability to manage multiple priorities, coordinate stakeholders, and maintain attention to detail across timelines, deliverables, and follow‑up items.
• Strong analytical and problem‑solving skills with the ability to convert complex information into practical, client‑oriented recommendations.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word; willingness to travel as required.

Responsibilities

• Evaluate liability and/or workers’ compensation claims and claim programs to identify trends, exposure drivers, operational challenges, and opportunities for improved outcomes.
• Lead project management activities across consulting engagements, including workplan development, milestone tracking, issue management, and coordination of internal and external stakeholders.
• Manage client-facing reporting processes, including review of claim data, validation of reporting accuracy, development of executive-ready materials, and communication of key findings and recommendations.
• Translate claims activity and operational data into concise, compelling reporting that tells a story, highlights risks and opportunities, and supports decision-making.
• Facilitate kickoff meetings, stewardship discussions, strategy sessions, and follow-up communications with clients, TPAs, carriers, and internal Marsh teams.
• Monitor project financials, delivery timelines, and engagement progress; proactively identify risks, quantify impacts, and recommend solutions before issues escalates.
• Oversee data management activities related to claims inventory, closure tracking, action plans, and performance metrics to ensure information is accurate, timely, and usable.
• Support claim strategy discussions with adjusters, TPAs, carriers, defense counsel, and client stakeholders to advance resolution plans and improve claim outcomes.
• Coordinate consultant workstreams, align assignments to team strengths, monitor output quality, and help maintain accountability to engagement goals.
• Develop client-ready deliverables including presentations, summaries, dashboards, action plans, and recommendations that reflect Marsh’s standards for quality and professionalism.
• Contribute to practice growth by identifying opportunities for engagement expansion, process improvement, and broader consulting support.
• Maintain working knowledge of claims trends, jurisdictional considerations, best practices, and market developments relevant to liability and workers’ compensation consulting.

Skills

Project management

Client facing

Claims data analysis

Leadership

Communication

Education

BA/BS degree in a relevant field

Tools

Excel

RMIS platforms

PowerPoint

Word

Job description

Marsh is seeking a Senior Consultant to join its Claims Consulting Practice in a hybrid role (three days per week in-office). You will manage engagements, lead workstreams, and translate claims data into actionable recommendations for clients and stakeholders.

The position requires at least 5 years of liability/workers’ compensation experience, strong project management, and robust client-facing skills to drive outcomes and program performance.