Senior Claims Specialist, Auto Material Damage, Hawaii Remote

Crum & Forster; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan

Generous Paid Time Off

Comprehensive health, dental & vision

Job summary

Crum & Forster is seeking an experienced auto material damage claims professional for a remote role based in Hawaii. You will manage assigned claims arising from Personal Lines Auto, Garage keepers Liability, and Commercial Auto Liability with supervision as needed.

We require 3+ years of relevant experience, a Hawaii adjuster license, and excellent verbal and written communication. Proficiency with MS Office is essential.

Qualifications

• 3+ years handling auto material damage claims.
• Hawaii adjuster license is required.
• Strong verbal and written communication skills; proficient with MS Office.

Responsibilities

• Receive and manage auto material damage claims for Personal Lines, Garage keepers, and Commercial Auto.
• Investigate coverage and determine applicable best practices.
• Review and manage files for timely investigation, evaluation and reserves.
• Adjust claims within authority and report to supervisor on technical matters.
• Develop information to pursue recovery and participate in quarterly claim reviews.
• Provide superior customer service to agents, insureds and partners.

Skills

Verbal communication

Written communication

Microsoft Office

Education

College degree preferred

Insurance designations / related coursework

Hawaii adjuster license

Tools

Microsoft Office

Job description

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

C&F's Commercial Lines division delivers specialized insurance solutions for mid-sized and large businesses across a broad range of commercial exposures, management liabilities, and industry segments.

Our portfolio includes tailored coverage solutions for General Liability, Commercial Auto, Workers' Compensation, Property, and Excess Liability, as well as Financial Lines products such as Management Liability, Professional Liability, Cyber, Crime, and Fidelity.

With more than 700 employees across the United States, Commercial Lines combines deep underwriting expertise, disciplined risk selection, and the strength of C&F's national platform. We work closely with our customers and distribution partners to provide responsive service, thoughtful risk solutions, and the confidence to navigate complex business challenges.

Crum & Forster is seeking an experienced claims professional to join our dynamic team as an Auto Material Damage Specialist. In this role, you will manage an assigned inventory of claims arising primarily from Personal Lines Auto, Garage keepers Liability, and Commercial Auto Liability policies. You will handle claims within established authority levels and under the appropriate level of supervision. Based on business needs, the position will report to an assigned Manager and Vice President.

This is a remote position, but candidate must be located in Hawaii.

What you will do for C&F:

• Receives claims assignments, verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster's authority level.
• Reports directly on technical matters to supervisor and management.
• Evaluates and manages auto material damage claims, determines future course of handling and proper method of disposition, including total loss handling. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Participate in quarterly claim reviews and follow all claim handling requirements for special handling accounts.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.

What you will bring to C&F:

• Three plus years of experience handling auto material damage claims.
• A college degree is preferred. Insurance designations or related coursework are a plus.
• A current Hawaii adjuster license is required.
• Excellent verbal and written communication skills, including the ability to communicate effectively with employees at all levels of the organization.
• Proficiency in Microsoft Office applications.
• Ability to follow departmental policies, procedures, and authority levels in support of C&F's risk management controls.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of so