Claims Phone Support

Crum & Forster; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan

Generous Paid Time Off

Excellent benefits: health, dental & V

Tuition reimbursement

Job summary

Crum & Forster, via Travel Insured International, is hiring an entry- to mid-level Claims Phone Support role in the United States. You will handle first notices of loss, answer routine inquiries, and guide customers and agents through required documentation, while meeting service levels.

Starting pay is $20.00-$22.00 per hour, experience-based. Reports to a Team Leader/Supervisor and works as part of the Claims team within the Specialty Business Unit.

Qualifications

• High school degree or equivalent
• One to two years of prior customer service experience preferred
• Knowledge of and familiarity with Microsoft Office software and cloud-based systems
• Familiarity with claims, imaging and workflow systems is a plus

Responsibilities

• Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
• Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
• Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
• Document complex inquiries and claim status calls and forward to the appropriate claim unit member
• Meet and exceed KPIs, including department objectives and service levels
• Provide professional and continuous feedback to management on global training needs
• Serve as a member of the disaster recovery call center team
• Perform other related duties as needed to fulfill job and unit needs
• Serve as a customer advocate in all interactions to provide an outstanding Customer Experience
• Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

Skills

Customer service

Active listening

Verbal & written communication

Microsoft Office / cloud systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Cloud-based systems

Job description

Crum & Forster Company Overview

Travel Insured International , a Crum & Forster company, is hiring for a Claims Phone Support.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Job Description

This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and/or Supervisor. Achieve superior customer service and claim handling at the most reasonable cost/efficiency by completing essential tasks including first notice of loss intake, providing status and reviewing required documentation.

Starting salary range is $20.00-$22.00 per hour based on experience.

What you will do

• Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
• Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
• Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
• Document complex inquiries and claim status calls and forward to the appropriate claim unit member
• Meet and exceed Key Performance Indicators, including department objectives and service levels
• Provide professional and continuous feedback to management on global training needs
• Serve as a member of the disaster recovery call center team
• Perform other related duties as needed to fulfill job and unit needs
• Serve as a customer advocate in all interactions to provide an outstanding Customer Experience
• Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

What YOU will bring to C&F:

• Customer Focus: Demonstrates a customer-first approach, consistently prioritizing customer needs and satisfaction in all interactions and decisions.
• Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Strong active listening skills demonstrated by giving full attention to what other people are saying
• Ability to communicate information verbally and in writing so that others will understand the message being conveyed

Requirements:

• High school degree or equivalent
• One to two years of prior customer service experience preferred
• Knowledge of and familiarity with Microsoft office software and Cloud base systems
• Familiarity with claims, imaging and workflow systems is a plus

What C&F will bring to you

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking int