Senior Claims Specialist

HUB International; Wilmington (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Advocate to join their dynamic team. In this role, you will be responsible for managing claims for personal and commercial lines, ensuring effective communication between clients and insurers. You will thrive in a fast-paced environment, utilizing your expertise to provide exceptional service and advocacy for clients. This position offers the opportunity to work with a talented team while maintaining a unique regional culture. If you are passionate about claims management and client service, this role is perfect for you.

Qualifications

• 3-5 years of claims or insurance experience required.
• Proficiency in claims reporting and advocacy is essential.

Responsibilities

• Manage claims activity for personal and commercial lines.
• Communicate with clients and insurers to ensure claim resolution.
• Provide advocacy for clients and maintain documentation.

Skills

Claims Advocacy

Client Communication

Organizational Skills

Interpersonal Communication

Problem-Solving

Education

Bachelor's Degree or Equivalent

Tools

Microsoft Office Products

Agency Management System

Job description

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

Responsible for communicating with clients, reporting and updating status of personal lines automobile and homeowners and commercial lines property and casualty claims activity in accordance with the practices, policies and procedures of the Company.

Responsibilities:

1. Provides advocacy for small, middle market, and high-profile clients reporting claims activity.
2. Decides based upon circumstances for each Personal Lines loss whether to personally handle for report to insurer via Accord Notice or, to Warm Transfer / release insurer claims 800 line.
3. Provide follow up with claim acknowledgments and adjuster assignments.
4. Refer emergency restoration service contractors/ and or adjusters as needed on property losses.
5. Inputs general claim information in agency management system and diary appropriately for status.
6. Notifies management of large loss activity in accordance with procedures.
7. Acts as in-house resource and communicates proactively with clients, production and service staff, claims team and management.
8. Expeditiously responds to producer inquiries.
9. Directly handles most Commercial Lines claims activity and reports to the appropriate insurer in accordance with insurer guidelines and our set procedure.
10. Maintains diary for follow-up and documentation in agency management system.
11. Communicates verbally and via email with insurance company claim adjusters till resolution of claim.
12. Determines which Policy applies to claim circumstances and reports potential claims to the appropriate carrier.
13. Reviews carrier coverage position correspondence and concur/ dispute appropriately.
14. Navigates the various insurance company online claims websites and databases to obtain information.
15. Prepare and provide quarterly claim reviews for Commercial clients along with participation from carriers.
16. Participate in the claim after hours program as part of the servicing team.
17. Acts as an advocate for clients on all lines of claims with the assigned carrier.
18. Educates staff and clients on various claim administration issues.
19. Other responsibilities as assigned by the Regional Claims Manager.

Qualifications:

1. BA or Equivalent
2. Minimum of 3 to 5 years claim / Insurance experience
3. Experience with personal and commercial lines claims.
4. Proficiency with claims reporting, advocacy, status and reserve adjustment concerns.
5. Proficiency with Microsoft Office Products.
6. Excellent organizational, interpersonal communication skills and ability to work in a team environment.
7. Claim Adjuster license (s) in New England states a plus.