Senior Claims Representative - Property

Glatfelter Insurance Group; York, Northern (York County, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee benefits

Paid holidays

Job summary

Glatfelter Insurance Group is seeking a Senior Claims Representative - Property in York, PA to handle and pay moderate to high complexity first-party property claims within authority and supervision. This is an onsite role requiring strong regulatory knowledge and customer-focused communication.

You will manage files, coordinate with insureds, claimants, brokers, and vendors, and participate in ongoing training while developing specialized expertise.

Qualifications

• Secondary school diploma or equivalent; college degree and Associate in Claims designation preferred.
• 3–6 years of experience in first-party property insurance claims or related field.

Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, agents, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards.
• Representing GIG through countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors; may include field work, mediation, or other travel.
• Maintaining claim file integrity to document activity, preserve evidence, capture accurate data, and support decisions.
• All specialized tasks and duties for prompt handling; may include litigation management or training and education.
• All other duties as assigned, including training, mentoring, or supervisory support functions.

Skills

Verbal communication

Written communication

Teamwork

Customer service

Claims handling

Microsoft Office

Licensing compliance

Education

Secondary school diploma

Associate in Claims

College degree

Tools

Microsoft Excel

CRM software

Document management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Claims Representative - Property

Full Time Professional York, PA, US

7 days ago Requisition ID: 2196

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Senior Claims Representative - Property for our Glatfelter Claims Management department. This customer facing claims adjuster position is responsible for the direct handling and payment of moderate to high complexity first-party property claims within the handler's designated line(s) of business, technical specialty, and financial authority under appropriate supervision.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, agents, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors. May include field work, trial attendance, mediation, or other travel.
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions.
• All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education.
• All other duties as assigned. May include training, mentoring or other staff development or supervisory support functions.

What We’re Looking For

• Secondary school diploma or equivalent, college degree, and Associate in Claims designation preferred.
• Three to six (3-6) years of experience in first-party property insurance claims or appropriate transferable experience in a related field required.

Technical Qualifications:

• Effective verbal and written communication skills.
• Proficient knowledge of insurance policy forms, pertinent coverages, and claims handling processes and procedures.
• Proficient understanding of technical subject matter appropriate to assigned specialty/line(s) of business.
• Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.
• Quality focus and attention to detail.
• Ability to perform calculations, prepare reports, and maintain files.
• Effective interpersonal skills and ability to work as part of a team.

Upon employment the Associate is required to:

• Develop a working knowledge and understanding of GCM processes and procedures as well as GIG culture, products, and services within an appropriate period of time.
• Develop functional proficiency in the use of GIG/GCM computer systems and applications.
• Complete required training as assigned to enhance knowledge, expand technical understanding, and develop skills.
• Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits.
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.