Claims Supervisor

Glatfelter Insurance Group; York (York County); On-site; USD 70,000 - 100,000; Full time

Job summary

Glatfelter Insurance Group in York, PA is seeking a Claims Supervisor in our Claims Management Department. The role focuses on day-to-day oversight of a team of commercial liability claim handlers and ensuring compliance with regulatory and departmental standards.

The supervisor will lead investigations, manage performance, and coordinate with insureds, agents, and vendors while promoting excellent service and consistent file integrity. Onsite at Leader Heights office.

Qualifications

• Secondary School Diploma or equivalent. College degree and Associate in Claims designation preferred.
• Five (5) or more years of experience in insurance claims. Prior supervisory experience preferred.

Responsibilities

• Proactive supervision of claims handled by assigned staff.
• Uphold customer satisfaction and service to insured, agents, regional directors and others.
• Maintain claim file integrity and accurate data.
• Quality assurance processes.
• Administer attendance and compensation system.
• Deliver performance feedback and coaching.
• Assist with staff training and development initiatives.

Skills

Communication skills

Leadership ability

Supervisory experience

Claims knowledge

MS Office proficient

Education

Secondary diploma or equivalen

College degree/Associate in Claims

Tools

MS Office

GCM systems

Job description

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Claims Supervisor in our Glatfelter Claims Management Department. This supervisory position's primary responsibilities include the day-to-day oversight, direction, and supervision of a team of commercial liability claim handlers.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Proactive supervision of claims handled by assigned staff in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.
• Upholding and promoting the highest standards of customer satisfaction and service to insured, agents, regional directors and other interested parties while fulfilling obligations to protect the insured’s interests and the company’s assets.
• Adhering to and promulgating GCM standards of communication including investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, carriers, agents, claimants, auctions, and vendors, etc. May include field work, trial attendance, mediation or other travel.
• Maintaining standards for claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions. May include internal and external technical reporting as needed.
• All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education.
• Performance of quality assurance processes.
• Administration of Associate attendance and compensation system.
• Execution of the performance evaluation process. Includes the delivery of performance feedback and coaching as needed.
• Assisting with the ongoing development of vendor and technical educational resources.
• Assisting with the implementation of ongoing staff training, development, engagement, teambuilding and work process enhancement initiatives.

What We’re Looking For

• Secondary School Diploma or equivalent. College degree and Associate in Claims designation preferred.
• Five (5) or more years of experience in insurance claims. Prior supervisory experience preferred.

Technical Qualifications:

• Effective verbal and written communication skills.
• Strong interpersonal and leadership skills.
• Advanced knowledge of insurance policy forms, pertinent coverages, and claims handling processes and procedures.
• Advanced understanding of technical subject matter appropriate to assigned specialty/line(s) of business.
• Quality focus and attention to detail.
• Ability to perform calculations, prepare reports, and maintain files.
• Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.

Upon employment the Associate is required to:

• Develop proficiency in the use of GIG/GCM computer systems and applications.
• Develop a comprehensive knowledge and understanding of GCM processes and procedures as well as GIG culture, products and services within an appropriate timeframe.
• Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits.
• Complete required training assigned to enhance knowledge, expand technical understanding and develop skills.
• Must have completed or complete the IIA Supervisory Management program or equivalent within an aggressive timeframe.
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.