Senior Claims Representative

The Silver Lining; Northern (KY); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Accident and Critical IllnessInsurance

Employee Assistance Program

401(k) Plan with Company Match

Paid Time Off – 17 days first year

Bonus eligible based on performance

Job summary

West Bend is seeking a Senior Bodily Injury Claims Representative to handle high-exposure BI claims with a focus on independent judgment and expert negotiation. You will guide investigations, assess coverage and damages, and negotiate fair resolutions while mentoring teammates.

You may travel for engagements as needed. The role supports a remote and hybrid model, with in-office collaboration for team meetings and training.

Qualifications

• Experience handling complex bodily injury claims.
• Strong investigation, coverage analysis, and liability assessment skills.
• Proven negotiation and problem-solving abilities.
• Excellent communication and relationship-building skills.
• Experience working with attorneys and litigated claims.
• Insurance education coursework (AIC/AINS/CPCU) is a plus.

Responsibilities

• Handle high-exposure bodily injury claims with minimal supervision.
• Guide investigations, evaluate coverage and damages, negotiate settlements.
• Manage litigated files and maintain reserves.
• Present select claims to committee and mentor teammates.

Skills

Complex bodily injury claims

Investigation & coverage analysis

Liability assessment

Negotiation & problem-solving

Communication & relationship-building

Experience with attorneys/litigated vs

Education

AIC/AINS/CPCU coursework

Job description

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Handle complex bodily injury claims with minimal supervision and guidance from the manager. Utilize current Claims technology.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Senior Bodily Injury Claims Representative

Some claims are straightforward. Others require strong judgment, sharp negotiation skills, and the confidence to navigate complex situations. If that's where you do your best work, we'd love to connect.

As a Senior Bodily Injury Claims Representative, you'll take the lead on high-exposure bodily injury claims, guiding investigations, evaluating coverage and liability, and negotiating fair resolutions for all parties involved. You'll have the autonomy to manage challenging files while also serving as a trusted resource and mentor to teammates. Responsibilities include handling complex bodily injury claims, evaluating coverage and damages, negotiating settlements, managing litigated files, maintaining reserves, and presenting select claims to committee.

What You'll Bring to the Role

• Experience handling complex bodily injury claims
• Strong investigation, coverage analysis, and liability assessment skills
• Proven negotiation and problem-solving abilities
• Excellent communication and relationship-building skills
• Experience working with attorneys and litigated claims
• AIC, AINS, CPCU coursework, or other insurance education is a plus

Why You'll Love It Here

You'll join a collaborative team that values expertise, supports professional growth, and trusts you to make an impact. Here, you'll tackle meaningful work, share your knowledge with others, and help deliver exceptional outcomes for our customers.

#LI-BW1

Salary Statement

The salary range for this position is $68,000-$90,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.