Property Claims Director

The Silver Lining; West Bend (WI); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

The West Bend Property Claims Director leads strategy, directs high-performing teams, and elevates the claims experience for policyholders and agency partners. This senior role requires deep property claims expertise, a talent for developing people, and a vision for operational excellence through innovation and continuous improvement.

The position oversees the entire property claims organization, including complex claim resolution, customer service, process optimization, compliance, and team

Qualifications

• Has 10+ years of property claims experience.
• Has successfully led claims teams and managed complex, high-exposure claims for at least 5 years.
• Uses data and insights to drive business decisions.
• Embraces technology and process improvement opportunities.
• Builds strong relationships and inspires teams to perform at their best.
• Holds a CPCU designation or related industry credentials (preferred).

Responsibilities

• Shape strategy for the property claims organization.
• Lead high-performing teams and manage complex, high-exposure claims.
• Drive operational excellence through innovation and continuous improvement.
• Oversee all aspects including customer service, process optimization, compliance, and staff development.

Skills

Property claims

Team leadership

Data-driven decisions

Technology adoption

Relationship building

CPCU designation (preferred)

Education

CPCU designation (preferred)

Job description

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Property Claims Director is responsible for overseeing all aspects of the claims process, ensuring timely, fair, and efficient resolution.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend or Madison) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Lead the Future of Claims. Make an Impact Where It Matters Most.

At West Bend, we're looking for an experienced Property Claims Director who is ready to shape strategy, lead high-performing teams, and elevate the claims experience for our policyholders and agency partners.

This is a unique leadership opportunity for someone who brings deep property claims expertise, a passion for developing people, and a vision for driving operational excellence through innovation and continuous improvement. The role oversees all aspects of the property claims organization, from complex claim resolution and customer service to process optimization, automation, compliance, and team development.

We're seeking a leader who:

• Has 10+ years of property claims experience
• Has successfully led claims teams and managed complex, high-exposure claims for at least 5 years
• Uses data and insights to drive business decisions
• Embraces technology and process improvement opportunities
• Builds strong relationships and inspires teams to perform at their best
• Holds a CPCU designation or related industry credentials (preferred)

If you're looking for an opportunity to influence the future direction of a claims organization while leading talented professionals and delivering exceptional outcomes, we'd love to start a conversation.

#LI-BW1

Salary Statement

The salary range for this position is $160,000-$200,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.