Claims Representative I

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend Mutual Insurance Company in Wisconsin is seeking a Claims Representative I to join our hybrid workforce (West Bend, Madison, or Appleton options). You will manage low-complexity claims with guidance from the manager and participate in training opportunities.

You will investigate claims, determine coverage, evaluate payments, and maintain accurate files while delivering strong customer service and effective communication within a collaborative team.

Qualifications

• Bachelor's degree in Business, Insurance, or a related field preferred.
• 0-2 years of claims, customer service, or related experience.
• Strong communication and interpersonal skills.
• Solid computer and technology skills.
• Strong organizational, time management, and problem-solving abilities.

Responsibilities

• Investigate claims, determine coverage, evaluate payments, and maintain accurate claim files.
• Work closely with experienced team members and receive ongoing training and support.
• Develop strong communication and customer service skills while managing multiple priorities.

Skills

Communication skills

Interpersonal skills

Computer skills

Time management

Problem-solving

Education

Bachelor's degree in Business, Insurance, or related field

Job description

Claims Representative I

Job ID: 2026-3718

Job Locations

US-WI-West Bend

Contract & Location

• Category: Claims
• Full-Time
• Hybrid

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Manage claims of low complexity with supervision and guidance from the manager utilizing current Claims technology. Conduct thorough investigations in order to determine coverage and claim payment amounts owed. Responsibilities also include proactive file management, adequate reserving, and participating in training activities.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Looking to launch your career in insurance claims? Join West Bend as a Claims Representative I and help customers navigate the claims process while building a strong foundation in claims handling.

In this role, you'll investigate claims, determine coverage, evaluate payments, and maintain accurate claim files. You'll work closely with experienced team members and receive ongoing training and support as you develop your skills.

We're looking for someone with strong communication, customer service, and problem-solving abilities who enjoys helping others and managing multiple priorities.

Qualifications:

• Bachelor's degree in Business, Insurance, or a related field preferred
• 0-2 years of claims, customer service, or related experience
• Strong communication and interpersonal skills
• Solid computer and technology skills
• Strong organizational, time management, and problem-solving abilities

Salary Statement

The hourly range for this position is $23.80-$29.75. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.