Property Adjuster

West Bend Insurance Company; Madison (WI); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off

Bonus program

Remote/Hybrid work flexibility

Job summary

West Bend Insurance Company is seeking an experienced property claims professional to handle complex CL & PL property claims in the Madison, WI area with minimal supervision.

The role requires strong investigations, coverage decision-making, and delivery of high-quality customer service. Candidates should have a related degree and relevant designations, with potential mentoring responsibilities and adherence to audit guidelines.

Qualifications

• Proficiency with computers and current technology.
• Interpersonal skills.
• Negotiation skills and problem solving skills.
• Oral and written communication skills.
• Prior experience handling large and complex claims.

Responsibilities

• Handle complex CL & PL property claims with minimal supervision and guidance from the manager.
• Utilize current Claims technology and conduct thorough investigations.
• Research and formulate a basis on which coverage decisions will be made, conduct investigations, evaluate damages and liability.
• Negotiate settlements with insureds, claimants and attorneys.
• Mentor others in the team or department and maintain file management and reserves.

Skills

Computer skills

Interpersonal skills

Negotiation

Communication skills

Claims handling experience

Education

Bachelor’s degree in Business, Insurance or related field

Associate in Claims designation

Associate in General Insurance designation

CPCU coursework or other continuing education

Job description

Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Handle complex property claims in the Madison, WI area with minimal supervision and guidance from the manager.

Work Location

This is a fully remote/work from home role where you will spend up to 50% of your time in the field, servicing the Madison territory. On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Responsibilities & Qualifications

Please note: You must currently live in the Madison area to be considered for this role. Applicants residing outside this area will not be considered.

Summary of ResponsibilitiesHandle complex CL & PL property claims with minimal supervision and guidance from the manager. Utilize current Claims technology. Research and formulate a basis on which coverage decisions will be made, conduct thorough investigations, evaluate damages and liability. Negotiate settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving, participation in training activities, presentation of claims to Committee and supervision of litigated files. Serve as a mentor for others in the team or department. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

• Proficiency with computers and current technology
• Interpersonal skills
• Negotiation skills and problem solving skills
• Prior experience handling large and complex claims
• Oral and written communication skills

• Bachelor’s degree in Business, Insurance or related field
• Associate in Claims designation
• Associate in General Insurance designation
• CPCU coursework or other continuing education

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Salary Statement

The salary range for this position is $68,000-$90,000.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.