Senior Claims Quality & Compliance Leader

Uber Technologies Inc.; San Francisco (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Bonus program

Equity awards

401(k) plan

Comprehensive benefits

Job summary

Uber Technologies Inc. is seeking a Sr. Claims Manager, Quality & Compliance in the San Francisco area to set the strategy and lead the operating model for claims quality, FNOL quality, SOX controls, audit readiness, and partner oversight.

You will guide a proactive team through complex, cross-functional initiatives with senior stakeholders. The role emphasizes building strong governance, translating priorities into a roadmap, and delivering measurable improvements in quality, controls, and

Qualifications

• Minimum 7 years of professional experience.
• Minimum 2 years of people management experience, with demonstrated ability to build team capabilities, coach experienced professionals, and deliver results through others.
• Bachelor's degree in a related field or equivalent practical experience.

Responsibilities

• Set strategy and priorities for claims quality and compliance, aligning FNOL quality, control effectiveness, audit readiness, and partner performance with broader priorities.
• Build and develop the team, define accountabilities, and create a collaborative environment that supports learning and sustainable performance.
• Design governance, decision rights, and performance measures to drive cross-functional alignment with internal teams and external partners.
• Lead the FNOL quality framework, QA methodologies, sampling, scorecards, calibration, and root-cause analysis to drive process improvements.
• Oversee Claims SOX control governance, including control matrices, evidence readiness, and remediation with stakeholders and auditors.
• Manage audit engagements for Claims, explaining processes and coordinating timely responses to requests and findings.
• Strengthen external partner accountability and drive corrective action on systemic issues with carrier and TPA partners.
• Drive cross-functional change across workflows, tooling, and training, delivering clear requirements and measurable outcomes.
• Anticipate future needs, stay updated on industry practices and regulatory changes, and advise leadership on implications for quality and capacity.

Skills

People management

Leadership

Strategic thinking

Education

Bachelor's degree in a related field or equivalent practical experience

Job description

Uber Technologies Inc. is seeking a Sr. Claims Manager, Quality & Compliance in the San Francisco area to set the strategy and lead the operating model for claims quality, FNOL quality, SOX controls, audit readiness, and partner oversight.

You will guide a proactive team through complex, cross-functional initiatives with senior stakeholders. The role emphasizes building strong governance, translating priorities into a roadmap, and delivering measurable improvements in quality, controls, and