Senior Claims Examiner, Professional Liability

Coaction Global; Morristown (TN); On-site; USD 103,000 - 168,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits package

Job summary

Coaction Global seeks a Senior Claim Examiner to lead complex Professional Liability claims, including Fidelity Bond, E&O, EPL, and D&O, on primary and excess basis. You will oversee investigations, coverage analysis, reserving, and litigation management.

Collaborate with underwriting, risk management, and brokers; drive process improvements, ensure regulatory compliance, and maintain strong client relationships across accounts.

Qualifications

• Bachelor’s degree required; advanced degree or professional designations preferred.
• 10+ years in handling complex Professional Liability claims.
• Expertise in Fidelity Bond, E&O, EPL, and D&O claims (primary and excess preferred).
• Strong policy language interpretation, coverage analysis, and litigation management.
• Ability to manage large claims with significant financial exposure.
• Experience collaborating with defense counsel, experts, and third-party administrators.
• High attention to detail and commitment to quality and compliance.

Responsibilities

• Oversee end-to-end handling of complex Professional Liability claims, including investigation, coverage analysis, reserving, litigation management, and resolution.
• Evaluate and assign new claims based on complexity, jurisdiction, and expertise.
• Maintain a proactive diary system to track milestones and service standards.
• Ensure timely, strategic decisions aligned with business and client goals.
• Provide hands-on claims management for Fidelity Bond, D&O, E&O, and EPL matters.
• Direct litigation strategy with defense counsel, mediations, and trials.
• Analyze coverage issues, liability exposures, and damages with precision.
• Serve as primary liaison for key accounts and specialty programs with leadership.
• Lead claim review meetings; analyze trends and present insights to stakeholders.
• Partner with Underwriting, Risk Management, and Customer Service to align objectives.
• Drive continuous process improvements and ensure regulatory compliance.

Skills

Claims leadership

Regulatory compliance

Client relationship management

Litigation coordination

Strategic claim oversight

Education

Bachelor's degree

CPCU

AIC

JD

Job description

Coaction Global seeks a Senior Claim Examiner to lead complex Professional Liability claims, including Fidelity Bond, E&O, EPL, and D&O, on primary and excess basis. You will oversee investigations, coverage analysis, reserving, and litigation management.

Collaborate with underwriting, risk management, and brokers; drive process improvements, ensure regulatory compliance, and maintain strong client relationships across accounts.