Senior Claims Examiner: Complex Liability Investigator

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Lowe’s Companies, Inc. in Mooresville, NC, based at our headquarters, is seeking a Claims Examiner to investigate and resolve complex personal injury, product liability and property damage claims.

You will gather information, assess liability and negotiate settlements, collaborating with a team of examiners and stakeholders to ensure timely resolutions. The role requires strong investigative skills, knowledge of applicable laws, and the ability to lead a jurisdiction-focused team while aligning

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 years of experience as a claims examiner or materially relevant knowledge, skills and abilities from other professions

Responsibilities

• Investigate, evaluate and resolve complex personal injury, product liability, and property damage general liability claims against the Company and/or its subsidiaries in a manner consistent with the Company’s objectives and values.
• Gather appropriate information, evaluate alleged damages, determining liability and compensability and negotiating settlements and reporting obtained information.
• Collaborate with other claims examiners on a team, focusing on bodily injury or property damage in a particular jurisdiction, acting as a leader for the team of Claims Examiners by integrating Lowe’s culture, team training, and jurisdiction-specific training into the on-boarding process.
• Conduct investigations of claims by interviewing claimants and witnesses, obtaining official reports, and comparing claim information with evidence.
• Serve as an escalation point for claims examiners on issues that cannot be satisfactorily resolved by the claims examiner; investigate complaints made by customers or stores against claims examiners.
• Maintain functional knowledge of the relevant laws and legal principles in order to resolve claims.
• Work consistently with store operations, human resources, and loss prevention to resolve claims in a timely and efficient manner while maintaining adequate productions and fulfilling reasonable customer service expectations.
• Prepare reports by collecting and summarizing information as required.
• Settle claims within authority and in an appropriate manner consistent with Lowe’s objectives and values by determining liability, obtaining demands and making offers to claimants, requesting settlement checks, making filings with regulatory agencies, and disposing of salvage, pursuing subrogation when appropriate.
• Control claim costs, provide excellent customer service, and resolve complaints to the satisfaction of the customer.
• Comply with federal and state regulations and service standards.

Skills

Investigations

Negotiation

Leadership

Interviews

Legal knowledge

Education

Bachelor’s degree

Associate degree

Master’s degree

NC insurance adjuster license

Job description

Lowe’s Companies, Inc. in Mooresville, NC, based at our headquarters, is seeking a Claims Examiner to investigate and resolve complex personal injury, product liability and property damage claims.

You will gather information, assess liability and negotiate settlements, collaborating with a team of examiners and stakeholders to ensure timely resolutions. The role requires strong investigative skills, knowledge of applicable laws, and the ability to lead a jurisdiction-focused team while aligning