Senior Claims Examiner (9133)

Southeastern Pennsylvania Transportation Authority (SEPTA); Philadelphia (Philadelphia County); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Paid time off

Parental leave

Education tuition reimbursement

PSLF eligibility

Free transit pass

Job summary

SEPTA seeks a Senior Claims Examiner to manage a large inventory of liability claims from first notice through final resolution. You will work with the OGC team, outside counsel and experts to pursue timely and cost-effective settlement.

Requirements include a bachelor's degree and 5 years' General Liability claims experience, including complex and litigated files, plus knowledge of PA tort law and civil procedure. We offer comprehensive benefits and a stable career in the Philadelphia region.

Qualifications

• Bachelor's degree required with five years of General Liability claims experience.
• Experience with complex and litigated claims and PA law knowledge.
• Strong written, verbal and interpersonal communication skills.

Responsibilities

• Manage a large inventory of liability claims from first notice to final resolution.
• Collaborate with intake, outside counsel and experts to investigate and reserve claims.
• Identify coverage issues and develop litigation plans with defense counsel.
• Present cases to leadership and track legal expenses for cost-effective resolution.
• Document activity timely and ensure fair outcomes.

Skills

Analytical thinking

Decision-making

Customer focus

Negotiation

Claims management

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Secure Your Future with SEPTA – A Leader in Transportation! The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

Only candidates who are authorized to work in the United States without sponsorship, will be accepted at this time.

We Are Proud To Be Recognized As 2023 FORBES Best in State Employer, Philadelphia Employer of Choice for 2024.

We are seeking to hire candidates for our Senior Claims Examiner (9133).

Opening Date: 09/01/2026 Closing Date: 09/22/2026 Job Grade: SAM 40 Salary Range: $82,342.00-$102,908.00

Overall Description

Manages OGC resources and collaborates with others to ensure that required information to properly manage claims is part of claims file. Investigates and evaluates tort liability claims, working with team of OGC professionals, outside counsel and experts to categorize, reserve and strategize claim resolution toward planned resolution.

Specific Responsibilities

• Primary responsibility for managing a large inventory of liability claims from first notice of claim through final resolution.
• Collaborates with Intake/Intel professionals to ensure that all assigned liability claims files contain the information required to properly and completely investigate and evaluate claims.
• Identifies and evaluates coverage issues.
• Conducts, coordinates, and directs investigation into loss facts and extent of third party damage.
• Manages reserves adequacy throughout the life of the claim. Alerts upper management of cases with high exposure, legal changes, and jurisdictional value. Professionally presents cases to senior leadership for those of significant value.
• Prepares detailed and comprehensive initial reports and follow up reports with concise and effective action plans designed to move the claim towards resolution.
• Collaborates with defense counsel and management team to facilitate positive claim resolution.
• Manages outside litigated claims by developing litigation plan with outside counsel and ensure service requirements are met; Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed; Tracks and controls legal expenses to assure cost-effective resolution.
• Documents and communicates all claim activity timely and effectively, and in a manner that facilitates a fair and appropriate outcome.
• Settles claims consistent with planned resolution and in accordance with authority.

Qualifications And Experience

• Bachelor's Degree from an accredited college/university required plus five (5) years of experience handling General Liability claims required which includes a minimum of two (2) years of handling complex and litigated claims.
• An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements.
• Knowledge of PA Motor Vehicle Financial Responsibility Law and PA Tort Law and PA Rules of Civil Procedure required.
• Excellent written, verbal and interpersonal skills required.
• Personal Computer experience including knowledge of Microsoft Outlook, Word and Excel is required.
• Excellent customer focus to proactively identify and understand customer needs required.
• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims' management practices required.
• Ability to think critically, identify and solve problems, plan and organize activities and negotiate effectively required.

Why Join Our Team? Enjoy Outstanding Benefits!

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
• Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
• Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
• Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
• Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community!

Have Questions? For more information, please visit How We Hire Careers Page.

SEPTA is an Equal Opportunity Employer.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.