Senior Claims Director-CDH

Chubb; Alpharetta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

Chubb is seeking an experienced casualty claims professional to manage high-exposure auto and general liability matters. You will handle complex claims, including litigated and non-litigated files, coordinate investigations, determine coverage, and negotiate settlements or trial strategies.

The role requires travel and collaboration with internal and external partners, avoiding exposure through strong analysis, decision-making, and adherence to regulatory guidelines.

Qualifications

• 5-10+ years of experience handling complex high-exposure casualty claims.
• Experience with primary and excess bodily injury, property damage, and personal injury claims.
• Strong ability to handle coverage issues and high-pressure negotiations.
• Excellent interpersonal communication and negotiation skills.
• Able to work independently and assimilate learning from multiple sources.

Responsibilities

• Manage an inventory of claims involving significant severity exposures and coverage issues.
• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
• Evaluate coverage, liability, and damages to determine exposure to insureds and policies.
• Analyze coverage and communicate coverage positions within assigned authority.
• Demonstrate and implement effective defense, resolution and claim strategies.
• Direct and monitor assignments to experts and defense counsel per guidelines.
• Provide superior customer service to insureds, agents, and internal partners.
• Adhere to Best Practices Guidelines and local regulatory requirements.
• Travel to conferences, mediations, and trials as necessary.

Skills

Casualty claim handling

Litigation management

Negotiation skills

Independent work

Client/partner communication

Education

Juris Doctor (optional)

Job description

JOB DESCRIPTION

This is a role focused on technical claim handling for Chubb's Commercial Direct Handle Claims Team. In this role you will manage complex auto and general liability claims, both litigated and non-litigated, under both primary and excess policies. This role requires an individual to be accountable for the handling and disposition of significant exposure claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.

Responsibilities

• Manage an inventory of claims involving significant severity exposures and coverage issues.
• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
• Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.
• Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
• Demonstrate and implement effective defense, resolution and claim strategies.
• Direct and closely monitor assignments to experts and defense counsel subject to established guidelines.
• Provide superior customer service to insureds, agents, and internal business partners.
• Adhere to Best Practices Guidelines.
• Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing.
• Travels to conferences, mediations, and trials as necessary.

Qualifications

• 5-10+ years of experience as a casualty claim professional handling complex high exposure casualty claims with emphasis on hands-on file and litigation management.
• Experience with primary and excess bodily injury, property damage, and personal injury claims.
• Strong background and demonstrated ability in dealing with significant coverage matters.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• A law degree is not necessary but helpful.

Who are we looking for?

Successful professionals at Chubb come from many backgrounds with experiences rich in diversity that they bring with them to our company along with:

• an inclusive mindset which allows differences to be leveraged for better business results;
• open, transparent communication;
• teamwork and inclusion which draws on diverse ideas and perspectives; and
• new ideas, innovation, and ways of thinking which support diversity.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.