Senior Claim Examiner-Westchester Casualty

Chubb; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Chubb, a world leader in insurance, is seeking a claims professional in Alpharetta, GA to manage and adjust casualty claims with a strong focus on customer service and technical file quality, ensuring timely, fair resolutions.

This role requires the ability to handle demanding caseloads, work independently, and communicate clearly with insureds, brokers, and defense counsel. Travel to mediations and trials as needed.

Qualifications

• 0-2 years casualty claim handling or legal experience.
• 4 year college degree.
• Ability to handle demanding caseload of claims and provide outstanding customer service.
• Excellent interpersonal communications and negotiation skills.
• Knowledge of claims handling concepts, practices, and procedures.

Responsibilities

• Provides outstanding customer service and works well with the insured, claimant, broker in the adjustment of small business casualty, and specialty risks.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and closely monitors assignments to experts and defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Travels to conferences, mediations, and trials as necessary.

Skills

Interpersonal communications

Negotiation skills

Customer service

Casualty claims handling

Independent work

Education

4 year college degree

Job description

JOB DESCRIPTION

Westchester Casualty is seeking a claims professional responsible for managing and adjusting claims while ensuring a high level of customer service and technical claim file quality.

Responsibilities

• Provides outstanding customer service and works well with the insured, claimant, broker in the adjustment of small business casualty, and specialty risks.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and closely monitors assignments to experts and defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Travels to conferences, mediations, and trials as necessary.

Qualifications

• 0-2 years casualty claim handling or legal experience.
• 4 year college degree.
• Ability to handle demanding caseload of claims and provide outstanding customer service.
• Ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills.
• Capable of dealing with highly visible and demanding customers.
• Ability to work with TPAs, attorneys, and agents in a professional manner
• Should have technical competence in the handling of casualty claims.
• Knowledge of claims handling concepts, practices, and procedures
• Customer focus - responsive with an appropriate sense of urgency.
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
• Ability to work collaboratively, independently and as part of a team.
• Technically proficient.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.