Senior Claims Director: Cargo Risk & Recovery Leader

MegaCorp Logistics

Jacksonville (FL)

On-site

USD 125,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision, and life and

401(K) matching

Birthday celebrations

Health and wellness initiative

Annual parties

PTO and Flex holidays

Company sponsored outings

Job summary

MegaCorp Logistics is seeking a highly experienced Claims Director to lead the Claims Department and oversee investigation, evaluation, negotiation, and resolution of cargo and related claims. You will partner with internal and external stakeholders to minimize risk, maximize recoveries, and ensure top-tier customer service.

The role reports to the Chief Legal Officer and requires strategic leadership, process improvement, and advancement of reporting metrics.

Qualifications

High school diploma or GED required.
Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or related field preferred.
Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required.
Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred.
Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required.
Experience using claims management systems, transportation management systems, ERP systems, or related business software required.

Responsibilities

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel.
Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters.
Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk.
Approve claim settlements and denials within authority limits and coordinate escalations as necessary.
Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions.
Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes.
Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency.
Develop and maintain claims policies, procedures, training materials, best practices, and standard operating procedures.
Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives.
Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning.
Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation.
Perform other duties as assigned