Senior Claims Analyst Leave & Disability

Voya Retirement Insurance and Annuity Company; United States; On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

401(k) with company matching

Tuition reimbursement

Paid time off and holidays

Job summary

Voya Retirement Insurance and Annuity Company is seeking a Sr. Claims Analyst to guide claimants through the leave process with empathy and clarity. Focus on Short Term Disability, FMLA, and other paid leaves, while mentoring junior staff and overseeing contract language discrepancies.

You will ensure high-quality service aligned with regulatory requirements and collaborate with stakeholders across the organization in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalent.
• 2 years of experience in FMLA or unpaid leave claims management.
• 2-3 years of experience in Short Term disability or paid leave claims management.
• Strong decision making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Strong written and oral communication capabilities.
• Proven critical thinking and problem solving.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.
• Bachelor’s degree preferred.

Responsibilities

• Analyze and determine claim payments accurately and timely.
• Make claim decisions on non-complex disability claims.
• Mentor and support claims analysts/specialists.
• Lead claim roundtable and document action plans.
• Communicate clearly via phone and email.
• Build strong relationships with internal and external stakeholders.
• Participate in team problem-solving and process improvements.
• Manage assigned work queues within SLAs.
• Support additional projects as needed.

Skills

Customer service

Decision making

Communication

Microsoft Office 365

Cross-functional collaboration

Attention to detail

Time management

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Office 365

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

Start Date: December 15, 2026

Training 6 Weeks - Monday - Friday 7:30AM - 4PM Central Time

Get to Know the Opportunity:

As aSr. Claims Analystsupporting theVoya Leave Management (VLM)department, you will guide claimants through their integrated process of leave with empathy and clarity. You will be responsible for high complex claims. Your primary claim management focus will be onShort Term Disability, Family Medical Leave (FMLA)and other paid leaves. You will also be relied on as a mentor and support claim analysts/specialist. You will also be responsible for oversight of contract and language discrepancies with contracts and proactively provide solutions. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

The Contributions You’ll Make:

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Mentor and supports claims analyst/specialist.
• Lead claim Roundtable and document action plans
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Minimum Knowledge & Experience:

• High School Diploma or GED equivalent
• 2 years of experience in FMLA or unpaid leave claims management
• 2-3 years of experience in Short Term disability or paid leave claims management
• Strong decision making and critical thinking skills
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook.
• Strong written and oral communication capabilities
• Proven critical thinking and problem solving
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Preferred Knowledge & Experience:

• Bachelor’s degree

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$56,220 - $70,280 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.