Claims Analyst- Leave & Disability

RLI ReliaStar Life Insurance Co.; Iowa; Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Insurance plans

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Claims Analyst for the Leave Management team to guide claimants through leave processes with empathy and clarity. This role focuses on Short Term Disability and FMLA, ensuring regulatory compliance and high-quality service.

You will analyze payments, decide on non-complex claims, and build relationships with stakeholders while meeting SLAs in a hybrid work model.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management.
• Strong decision-making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

Customer service

Microsoft Office 365

Communication skills

Attention to detail

Time management

Team collaboration

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Outlook

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

As a Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. Your primary focus will be on Short Term Disability, Family Medical Leave (FMLA) and other paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

The Contributions You’ll Make:

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Minimum Knowledge & Experience:

• High School Diploma or GED Equivalent
• 1 year of experience in FMLA or unpaid leave claims management
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills
• Medical/vocational management
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Exceptional written and verbal communication skills
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment
• Collaborative mindset with the ability to work cross‑functionally

Preferred Knowledge & Experience:

• Bachelor's degree
• #LI-IB1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long‑term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $45,180 - $56,480 USD

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time - 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well‑reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer.

Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya's services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a "Great Place to Work" by the Great Place to Work Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future.

For more information visit https://www.voya.com/

Voya's values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities.

Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other.

With a lens on balance, health & welfare, our work environment offers flexibility.

The majority of our roles have adopted a hybrid schedule - working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs.

We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work Institute as a Great Place to Work for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible.

Voya's culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.