Senior Claims Adjuster Workers Compensation - MA, CT

Gallagher Bassett; Boston (MA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Gallagher Bassett is seeking a Claims Adjuster for a fully remote role. You will investigate and resolve workers’ compensation claims, collaborating with clients to deliver innovative solutions while maintaining accuracy and empathy in every interaction.

Ideal candidates have at least 3 years of desk experience, active state licenses, and familiarity with claims software. This position offers a comprehensive benefits package and a national remote work setup.

Qualifications

• 3+ years of workers' compensation claims experience.
• Active licenses in relevant states or reciprocity.
• Knowledge of industry standards and practices.

Responsibilities

• Investigate, evaluate, and resolve complex workers' compensation claims.
• Collaborate with clients to deliver solutions and improve processes.
• Communicate claim status clearly to claimants and stakeholders.

Skills

Analytical thinking

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

MS Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Jurisdictions: CT, MA, NH, RI, VT
• Licenses: Must have state license or reciprocal.
• Location: This role is fully remote work.

How You'll Make An Impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.

Ideal candidates for this position will have:

• Claims Background: Minimum 3 years of experience adjusting a workers compensation desk, including lost time/indemnity and litigation.
• Jurisdictional Experience: CT, MA, NH, RI, VT
• Active Adjusters' licenses: Must have state license or reciprocal.

REQUIRED QUALIFICATIONS

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED

• Bachelor's Degree

#WorkersComp

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)