Claims Adjuster Senior Workers Compensation

Arthur J. Gallagher & Co. (AJG); Albuquerque (NM); Remote; USD 65,000 - 90,000; Full time

Job summary

Gallagher Bassett is seeking an experienced Claims Adjuster with a background in workers' compensation. The role supports a remote work model with jurisdictional experience in CO and required licensure.

You will analyze claims, coordinate with clients and claimants, and ensure resolutions align with policy and regulatory standards. Candidates should have at least 5 years of claims experience and strong analytical, communication, and customer service skills.

Qualifications

• High School Diploma is required.
• Minimum of 5 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Apply claims management experience to analyze claims exposure, plan the proper course of action, and resolve claims.
• Interact with all parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to claimants on behalf of clients with empathy.
• Handle claims in accordance with policies, procedures, and regulatory requirements.
• Document and communicate claim activity timely to support the claim file.
• Investigate, evaluate, and resolve complex workers' compensation claims.
• Work with clients to deliver innovative solutions and enhance the claims process.
• Think critically, solve problems, plan and prioritize tasks to serve clients and claimants.

Skills

Claims management

Communication

Customer service

Analytical thinking

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers Compensation
• Jurisdictional Experience: CO
• Active Adjusters' licenses: Applicable licensure
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor's Degree

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