Senior Child Support Specialist & Team Mentor

County-of-Sonoma-; Santa Rosa (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

County of Sonoma is seeking a Child Support Specialist III to lead and mentor junior staff while handling complex child support cases. You will coordinate with supervisors, attorneys, and colleagues to support case resolution and departmental initiatives.

Responsibilities include processing payments, preparing legal documents, and attending court proceedings. Strong communication and organizational skills, plus proficiency with Microsoft 365 and case management systems, are essential.

Qualifications

• Experience with child support case management practices and procedures
• Excellent organizational skills and attention to detail
• Effective communication skills, both written and verbal
• Strong interviewing, problem-solving, and customer service skills
• Proficiency in Microsoft 365 applications and computerized case management systems
• Ability to remain calm, empathetic, and professional when assisting individuals in difficult or stressful situations

Responsibilities

• Processing payments and preparing legal documents, court orders, forms, and case correspondence
• Preparing case files for attorneys and attending court proceedings
• Interviewing case participants and providing customer service to resolve inquiries and concerns
• Utilizing child support case management systems to document case activities and coordinate court events
• Participating in performance improvement initiatives and community outreach events

Skills

Leadership

Interpersonal skills

Communication skills

Interviewing

Customer service

Microsoft 365

Case management systems

Public service mindset

Education

Paralegal or legal assistant coursework

Social and behavioral sciences coursework

Tools

Case management systems

Microsoft 365

Job description

County of Sonoma is seeking a Child Support Specialist III to lead and mentor junior staff while handling complex child support cases. You will coordinate with supervisors, attorneys, and colleagues to support case resolution and departmental initiatives.

Responsibilities include processing payments, preparing legal documents, and attending court proceedings. Strong communication and organizational skills, plus proficiency with Microsoft 365 and case management systems, are essential.