Child Support Analyst I/II - Impactful Casework

Smcgov; Redwood City (CA); On-site; USD 55,000 - 72,000; Full time

Job summary

County of San Mateo's Department of Child Support Services is seeking a Child Support Analyst I/II to help parents share in providing for their children. You will manage a caseload, locate parents and assets, and work with parties to ensure court-ordered financial obligations are met.

The role involves interviewing customers, assisting with forms, and coordinating with attorneys to prepare legal documents while maintaining electronic case files in a secure system.

Qualifications

• Ability to manage a caseload and maintain accurate records in a complex system.
• Experience interviewing clients and gathering sensitive information.
• Knowledge of child support procedures, laws, and court orders.

Responsibilities

• Manage up to 700 cases, locate parents/assets and monitor support obligations.
• Interview customers in person/phone to obtain information and verify details.
• Prepare and process legal documents and maintain case notes.

Skills

Multitasking

Case management

Interviewing

Communication

Analytical thinking

Attention to detail

Problem solving

Relationship building

Education

Two years of college coursework

Office/administrative experience

Tools

Case management system

Electronic records system

Job description

County of San Mateo's Department of Child Support Services is seeking a Child Support Analyst I/II to help parents share in providing for their children. You will manage a caseload, locate parents and assets, and work with parties to ensure court-ordered financial obligations are met.

The role involves interviewing customers, assisting with forms, and coordinating with attorneys to prepare legal documents while maintaining electronic case files in a secure system.