Senior Check Fraud Investigations Manager

KeyCorp; Brooklyn (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank is seeking an Ops Sr Section Manager to lead a team of approximately 12 fraud investigators in Brooklyn, OH. The role focuses on robust investigations, risk mitigation, and regulatory reporting while guiding performance and collaboration across the team.

The position emphasizes strong leadership, regulatory knowledge, and experience with fraud typologies and risk controls; hybrid on-site work is preferred in Brooklyn, OH, with options for other Ohio locations.

Qualifications

• Experience leading fraud investigations or financial crime teams.
• Strong knowledge of regulatory requirements and risk management practices.
• Proven ability to drive targets and manage multiple priorities.

Responsibilities

• Lead and develop a team of fraud investigators and oversee workload.
• Monitor productivity, aging, and service-level metrics to meet goals.
• Ensure timely SAR recommendations and regulatory reporting.
• Support audits, exams, and remediation efforts.
• Maintain compliance with KeyBank policies and conduct expectations.

Skills

Fraud investigations

Leadership

Regulatory compliance

Risk management

Stakeholder management

MS Office (Word/Excel/PowerPoint)

Education

Bachelor's Degree or equivalent

Tools

Actimize

ActOne

Case management tools

Job description

KeyBank is seeking an Ops Sr Section Manager to lead a team of approximately 12 fraud investigators in Brooklyn, OH. The role focuses on robust investigations, risk mitigation, and regulatory reporting while guiding performance and collaboration across the team.

The position emphasizes strong leadership, regulatory knowledge, and experience with fraud typologies and risk controls; hybrid on-site work is preferred in Brooklyn, OH, with options for other Ohio locations.