Check Fraud Investigation Manager

KeyBank; Brooklyn (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank in Brooklyn, OH is seeking an Ops Sr Section Manager to lead a team of fraud investigation professionals, ensuring robust investigations, risk mitigation, and regulatory reporting.

You will monitor KPIs, assign workloads, coach a ~12-person team, ensure timely SARs and audits, and maintain compliance with internal policies, while supporting inspections and remediation efforts.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years fraud investigation leadership experience.
• Financial services or regulated industry background.
• Familiarity with regulatory compliance and risk oversight.
• Actimize experience beneficial.

Responsibilities

• Lead a team of approximately 12 investigators.
• Monitor productivity, aging, and SLAs to meet goals.
• Assign workload and balance capacity.
• Ensure SARs timely and compliant with requirements.
• Support audits and remediation efforts.

Skills

Fraud investigations

Team leadership

Regulatory compliance

KPI tracking

Communication

Risk assessment

Decision making

Stakeholder mgmt

Budgeting/ops

MS Office

Education

Bachelor's degree (preferred) or equivalent experience

Tools

Actimize

Case management tools

Job description

Location

4900 Tiedeman Road, Brooklyn Ohio

Job Summary

The Ops Sr Section Manager leads a team of external fraud investigation professionals to ensure robust investigations to include risk mitigation evaluations and regulatory reporting requirements. The role includes managing teamwork, monitoring KPIs, and mitigating risk through strong knowledge of fraud and investigation typologies, procedures and controls, and tracking of KPIs and SLAs through available reporting and dashboards.

Essential Functions

• Lead and develop a team of approximately 12 check fraud investigators.
• Monitor productivity, quality, aging, and service-level metrics to ensure operational and regulatory goals are met.
• Assign workload and resources to balance capacity and meet deadlines.
• Foster a collaborative, accountable, and high-performing team culture, including use of established performance management protocols to address performance issues.
• Ensure investigations and Suspicious Activity Report (SAR) recommendations and reports are timely, accurate, and compliant with regulatory and internal requirements.
• Support audits, regulatory exams, quality review processes, and remediation efforts.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

Work Experience

• 2+ years experience in fraud investigation leadership or equivalent (required)
• Financial services or regulated industry experience (required)
• Familiarity with regulatory compliance, risk management, and financial performance oversight (preferred)
• Actimize and ActOne experience

Skills

• Experience leading fraud investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Extensive experience with the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Proven ability to analyze complex issues, make sound decisions, and manage competing priorities.
• Effective communication, coaching, and stakeholder management skills.
• Experience with Actimize or other case management tools preferred.
• Strong leadership and management skills of processes, projects, and people.
• Proficient computer skills with emphasis on MS Word, Excel, and PowerPoint.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid On-site preference for Brooklyn, OH, Cleveland, OH or Columbus, OH

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/01/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].