Senior Check Fraud Investigations Leader

KeyBank; Brooklyn (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank in Brooklyn, OH is seeking an Ops Sr Section Manager to lead a team of fraud investigation professionals, ensuring robust investigations, risk mitigation, and regulatory reporting.

You will monitor KPIs, assign workloads, coach a ~12-person team, ensure timely SARs and audits, and maintain compliance with internal policies, while supporting inspections and remediation efforts.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years fraud investigation leadership experience.
• Financial services or regulated industry background.
• Familiarity with regulatory compliance and risk oversight.
• Actimize experience beneficial.

Responsibilities

• Lead a team of approximately 12 investigators.
• Monitor productivity, aging, and SLAs to meet goals.
• Assign workload and balance capacity.
• Ensure SARs timely and compliant with requirements.
• Support audits and remediation efforts.

Skills

Fraud investigations

Team leadership

Regulatory compliance

KPI tracking

Communication

Risk assessment

Decision making

Stakeholder mgmt

Budgeting/ops

MS Office

Education

Bachelor's degree (preferred) or equivalent experience

Tools

Actimize

Case management tools

Job description

KeyBank in Brooklyn, OH is seeking an Ops Sr Section Manager to lead a team of fraud investigation professionals, ensuring robust investigations, risk mitigation, and regulatory reporting.

You will monitor KPIs, assign workloads, coach a ~12-person team, ensure timely SARs and audits, and maintain compliance with internal policies, while supporting inspections and remediation efforts.