Senior Change Management Specialist - Remote

R Systems; Herndon (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

R Systems seeks a hands-on Change Management Practitioner to drive execution across LTCT, building a self-sustaining change network and delivering measurable adoption. You will collaborate with the Communications Lead and CM SME to design and track readiness, resistance, and communications across programs.

The role demands 15+ years of experience in organizational change management, strong analytics, and the ability to operate independently in a long-term SaaS/tech transformation.

Qualifications

• 15+ years in organizational change management with enterprise-scale experience.
• Certification in change management is a plus, e.g., Prosci/ADKAR or CCMP.
• Experience leading change management and communications for large programs.
• Experience driving transformation messaging, reporting, and change communications.
• Proven ability to design stakeholder readiness assessments and resistance monitoring.
• Strong analytical skills to identify patterns in resistance and adoption data.
• Peer-level facilitation with senior leaders.
• Ability to operate independently in ambiguous, long-term programs.
• Experience in SaaS/tech business model transformation.

Responsibilities

• Build, activate, and sustain a change champion network end-to-end, including onboarding and long-term engagement.
• Deploy resistance observation tools to surface patterns and provide recommended responses.
• Design and execute behavioral change strategies that shift how people work beyond awareness.
• Apply audience segmentation and data-driven adoption approaches.
• Lead technology and system adoption per stated requirements.
• Track adoption indicators at function level and flag early signals of adoption risk.
• Design stakeholder readiness assessments with CM SME.
• Monitor resistance patterns and produce regular resistance reports with escalation flags.
• Identify resistance findings and mitigate with leadership collaboration.
• Translate change data into executive-ready insights for leadership decisions.
• Equip leaders to act as visible change agents with tools and framing.
• Support KPI data collection for CM SME reporting.
• Support program communications with CM SME and Communications Lead.
• Maintain communications calendar and flag gaps or conflicts.

Skills

Change management

Stakeholder engagement

Data analysis

Leadership

Communication

Technology transformation

Job description

This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readiness assessments, monitoring and escalating resistance, and tracking adoption. You will also support the creation, management, and tracking of program communications in partnership with the Communications Lead and Change Management SME. In this role, you will:

• Build, activate, and sustain a change champion network end-to-end, including onboarding, operating cadence, feedback loops, and long-term engagement.
• Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses.
• Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns.
• Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations.
• Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements.
• Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk.
• Design and execute stakeholder readiness assessments in collaboration with the Change Management SME.
• Monitor resistance patterns across the organization; produce resistance reports with trend analysis and escalation flags on a regular cadence.
• Identify resistance findings with recommended mitigations and collaborate with workstream and program leadership to execute.
• Translate change data, resistance patterns, and readiness findings into executive-ready insights that inform leadership decision-making.
• Equip leaders and managers to act as visible, consistent change agents; provide them with the tools, framing, and direct feedback needed to be effective.
• Support KPI data collection across the change management workstream in support of CM SME reporting.
• Support the creation, management, and tracking of program communications in partnership with the CM SME and Communications Lead.
• Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.

What Success Looks Like

• The change network operates on a consistent, self-sustaining rhythm without requiring CM SME management of day-to-day activities.
• Resistance is surfaced through the network before it becomes an escalation or program delay.
• Behavioral change, not just awareness, is measurable at key program milestones.
• Workarounds are catalogued, understood, and being addressed.
• The CM SME and Program Director receives forward-looking program intelligence from this role.
• Communications are produced on schedule and tracked without requiring the CM SME or Program Director to manage execution.

What You Bring

• 15+ years in organizational change management with direct experience on enterprise-wide transformations.
• Change management certification is a plus, but not required. Experience includes Prosci/ADKAR, CCMP, or equivalent, or has experience across a range of Change Management methodologies and approaches.
• Demonstrated experience independently leading change management and communications activities and campaigns on programs of comparable scale.
• Experience driving transformation messaging, reporting, and supporting technical and organizational change communications.
• Proven ability to design and execute stakeholder readiness assessments and resistance monitoring programs.
• Strong analytical capability: you identify patterns in resistance and adoption data, not just report numbers.
• Peer-level facilitation skills across mid-level and senior leaders who do not report to you.
• Proven ability to operate independently as a senior individual contributor; you execute without waiting to be directed.
• Comfort operating in ambiguity on a program that will evolve over multiple years.
• Experience in a SaaS, software, or technology business model transformation.