Senior Change Implementation Analyst

Oracle; Orlando (FL); On-site; USD 34,000 - 66,000; Full time

Job summary

A leading company is seeking a Senior Change Implementation Analyst in Orlando. This mid-level role involves configuring solutions for application maintenance, managing service requests, and ensuring customer satisfaction. Candidates should possess strong technical skills and experience in change management.

Benefits

Medical, dental, and vision insurance

401(k) Savings and Investment Plan with company match

Paid time off and holidays

Paid parental leave

Qualifications

• Experience in technical support and customer issue resolution.
• Knowledge of application configuration and troubleshooting.
• Ability to handle service requests and analyze problems.

Responsibilities

• Perform solution-related service request configuration for application maintenance.
• Communicate and shadow end users, testing workflows for accuracy.
• Provide guidance on technical and non-technical customer issues.

Skills

Technical support

Change management

Configuration management

Job description

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Job Description

The Senior Change Implementation Analyst role is a mid-level support job in Support Services, Global Services organization. This role is responsible to perform solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of client being able to opt out of contract, both resulting in reduced revenue.

Job Description

The Senior Change Implementation Analyst role is a mid-level support job in Support Services, Global Services organization. This role is responsible to perform solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of client being able to opt out of contract, both resulting in reduced revenue.

Career Level - IC0

Responsibilities

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $16.49 - $31.49 per hour; from: $34,300 - $65,500 per year.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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