Implementation Analyst

Greater Giving, Inc.; Jeffersonville (IN); Remote; USD 60,000; Full time

Job summary

A leading company in technology solutions is seeking a support role to assist clients during system implementations. This position involves configuring systems, providing training, and ensuring client specifications are met for successful operational transitions. Candidates should ideally hold a bachelor’s degree and have relevant experience in business or computer science, with robust problem-solving skills and the ability to manage multiple tasks effectively.

Benefits

Medical, dental and vision care

Paid time off

Retirement and investment options

Qualifications

• Minimum 2 years of related experience preferred.
• Relevant experience or degree in business or computer science.
• Strong industry-related experience favored.

Responsibilities

• Provides front line support and installs technical systems for clients.
• Assists clients in setup, data transfer, and user training.
• Tests and troubleshoots functionality of installed systems.

Skills

Problem Solving

Facilitation

Negotiation

Multi-tasking

Education

Bachelor's Degree in Business or Computer Science

Job description

Summary of This Role

Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation. Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions. Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

What Part Will You Play?

• Supports higher level analysts working with clients on setups to create system configuration for processing. Participates in the review of scope documents and utilizes corrected document to understand preset Options configurations in preparation to assist in future Options selection, test plans, and issue resolution sessions.
• Learns to compare system parameters per region throughout an implementation, by reviewing internal documentation and observing more senior team members. Assists the primary point of contact of a single client on a module or function while becoming familiar with an environment during the conversion/deconversion/start-up process. Participates in new environment set up and builds initial functional Subject Matter Expert (SME) foundation of knowledge and consults with clients/internal groups as needed.
• Learns mapping process while assisting analysts in the validation that mapping is consistent with client configuration plan. Assists in manual field level verifications for multiple events prior to conversion, as directed.
• Builds knowledge of First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) process and helps to document the results, as directed.
• Assists and trains on how to resolve issues through root cause analysis to gain understanding. Escalates appropriately when assistance is needed. Updates the internal metrics and dash board tools throughout the implementation process, as directed.
• Assists and builds knowledge of client education on system functionality. Trains and assists with the transition process to long term daily support.
• Where/When applicable, begins to learn how to create business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications by assisting others while developing basic system/module knowledge through assisting higher level analysts.

What Are We Looking For in This Role?

Minimum Qualifications

• Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, Heartland Payments Systems or industry related experience strongly preferred.
• Related Experience is not required

Preferred Qualifications

• Typically Minimum 2 Years Related Experience
• Bachelor's Degree
• Experience in business, information systems, or finance related field required.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - Demonstrates the ability to solve problems.
• Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment.
• Facilitation and Negotiation - Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given.

$60,000
The above represents the expected base salary for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

This position is eligible to be considered for remote hiring anywhere in the USA.

#LI-Remote

Global Payments Inc. is an equal opportunity employer.