Senior Cerner Millennium Support Engineer

Oracle Corporation; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Oracle Health seeks an experienced Technical Support Engineer to troubleshoot Cerner Millennium applications and resolve complex issues for healthcare clients. You will investigate problems, reproduce root causes, and communicate updates clearly to customers.

The role requires collaboration with engineering and product teams, documenting findings and contributing to process improvements. A strong customer focus and clinical workflow understanding are essential.

Qualifications

• 3+ years of experience with Cerner Millennium applications.
• Experience in Pharmacy, Radiology, EDM, or CAMM domains.
• Strong problem-solving and customer service skills.
• Ability to investigate issues independently and collaborate across teams.

Responsibilities

• Provide technical support for Cerner Millennium applications, troubleshooting and resolving moderately complex issues.
• Investigate, reproduce, diagnose, and resolve issues affecting clinical workflows.
• Serve as primary point of contact for customer inquiries, providing timely updates.
• Escalate complex issues to engineering or specialized teams when necessary.
• Assist with upgrades, releases, and functionality changes.

Skills

Cerner Millennium

Technical troubleshooting

Customer-focused

Cross-functional collaboration

Documentation

Education

Bachelor's degree in IT/CS/healthcare informatics

Job description

Oracle Health seeks an experienced Technical Support Engineer to troubleshoot Cerner Millennium applications and resolve complex issues for healthcare clients. You will investigate problems, reproduce root causes, and communicate updates clearly to customers.

The role requires collaboration with engineering and product teams, documenting findings and contributing to process improvements. A strong customer focus and clinical workflow understanding are essential.