Senior Center Transportation Assistant (PT)

brooklinema; Brookline (MA); On-site; USD 20,707 - 29,492; Part time

Job summary

The Brookline Council on Aging seeks a part-time Transportation Assistant to support TRIPPS and manage the Senior Center’s medical transportation program. This role handles calls, emails, and scheduling rides for residents, ensuring timely, safe, and courteous service.

Responsibilities include monitoring the medical transportation line, entering requests, handling changes, coordinating with vendors, providing information to new users, and offering alternatives like Lyft Concierge.

Qualifications

• Strong communication skills and excellent customer service.
• Ability to work independently with supervision and manage workload.
• Cooperative work with COA team and partners.
• Strong organizational skills and ability to maintain computerized records.
• Familiar with Microsoft Office and Google Forms/Sheets; basic text messaging.

Responsibilities

• Monitor medical transportation line and email for new requests.
• Input requests into an online spreadsheet and manage changes.
• Submit requests to the transportation vendor and confirm details.
• Provide information to new users about the Medical Transportation Program.
• Conduct reminder calls to participants and offer alternatives (e.g., Lyft Concierge).
• Provide transportation options for Brookline older adults.

Skills

Strong communication

Customer service

Independent work

Time management

Teamwork

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Google Forms/Sheets

Basic text messaging

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Google Forms

Google Sheets

Job description

The Brookline Council on Aging seeks a part-time Transportation Assistant to provide staff support to the Brookline Council on Aging/ Senior Center transportation programs (TRIPPS), specifically helping to manage the Senior Center’s growing medical transportation program. This position assists residents with their medical transportation needs and involves responding to phone calls, emails, and scheduling rides for individuals.

Responsibilities and Duties

• Monitoring the Senior Center Medical Transportation line and email address for new medical transportation requests.
• Inputting new requests into an online spreadsheet.
• Managing cancellations and changes.
• Submitting new requests and cancellations to the transportation vendor.
• Providing new users with information on the Medical Transportation Program.
• Conducting reminder calls to Medical Transportation Participants.
• Provide other transportation options as appropriate (e.g. Lyft Concierge)
• Provide transportation alternatives to Brookline older adults

Qualifications

Candidate must possess:

• Strong communication skills, excellent customer service and a sensitivity to the wide spectrum of the needs of older adults.
• Ability to work independently with supervision and an ability to manage work time with regard to workload and projects.
• Ability to work cooperatively with other members of the COA team and other organizational partners.
• Strong organizational skills and an ability to maintain computerized records and reports.
• Working knowledge of Microsoft Outlook, Word, Excel, and Google Forms and Sheets and basic text messaging. Additional training will be provided for site specific computer systems and utilizing transportation options.
• Ability to respond quickly to problems or emergency situations.

This is a part-time non-benefitted position of up to 18 hours spread over three to five days per week (Monday – Friday) with the Town of Brookline. This position is grant funded at the Town’s living wage of $18.22 /hourly.

The Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.