Senior Casualty Claims Specialist - Remote

Western National Group & Umialik Insurance; Seattle (WA); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with match

Tuition reimbursement

Paid time off

Bonus opportunities

Hybrid/Remote options

Job summary

Western National Group & Umialik Insurance in Seattle, WA is seeking a Senior Casualty Claims Representative to investigate, evaluate, negotiate, and resolve multi-line insurance claims within settlement authority. You will handle moderate to high complexity claims, maintain reserves, communicate with insureds, claimants, agents, and vendors, and provide guidance to teammates while pursuing fair outcomes.

A Bachelor’s degree or equivalent experience is required and commercial lines claims

Qualifications

• Bachelor’s degree or equivalent experience in lieu of degree acceptable.
• Strong understanding of industry practices, standards, and claims concepts.
• Prior claims experience with a strong preference for commercial lines claims experience.
• Proficient oral and written communication skills.
• Ability to multitask and solve problems.

Responsibilities

• Handles moderate to high complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution, and recognizes claim file exposures and escalates appropriately.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.
• Maintains appropriate reports to ensure the status of claims is clearly documented.
• Provides direction to outside resources.
• Acts as a resource to other members of the team.
• Makes well-reasoned recommendations to management on claim plan of action.
• Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems.
• Finds solutions using a systematic, multi-step approach.
• Develops improvements and innovations to enhance performance.
• Conducts regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization.
• Conducts regular contact with outside vendors.
• Performs special projects and other duties as assigned.

Skills

Claims handling

Commercial lines claims

Multitasking

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Tools

Core claim systems

Office software

Job description

Western National Group & Umialik Insurance in Seattle, WA is seeking a Senior Casualty Claims Representative to investigate, evaluate, negotiate, and resolve multi-line insurance claims within settlement authority. You will handle moderate to high complexity claims, maintain reserves, communicate with insureds, claimants, agents, and vendors, and provide guidance to teammates while pursuing fair outcomes.

A Bachelor’s degree or equivalent experience is required and commercial lines claims