Senior Casualty Claims Specialist — Hybrid/Remote

Mapfre; Webster (MA); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Paid Time Off

401(k) & Profit Sharing

Medical, Dental and Vision Coverage

Wellness programs

Low-cost health insurance options

Job summary

MAPFRE is seeking a Senior Casualty Claims Representative in the Boston-Webster area with hybrid or remote options. You will independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution, including coverage analysis, liability determinations, and negotiations.

The role requires at least 2 years in casualty claims adjusting, strong investigative and negotiating skills, and the ability to mentor colleagues.

Qualifications

• 2+ years of casualty claims adjusting experience (Bodily Injury, Auto Liability, UM/UIM or similar).
• Experience evaluating coverage, liability, damages, and handling attorney-represented claims.

Responsibilities

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, and negotiate settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other docs.
• Manage litigated claims in partnership with defense counsel, experts, and providers.
• Identify fraud indicators, subrogation opportunities, and regulatory considerations.
• Provide timely, professional communication and exceptional service to customers and stakeholders.
• Maintain accurate claim documentation and meet quality targets.
• Mentor less experienced colleagues and contribute to process improvements.

Skills

Casualty claims

Investigation

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Litigation coordination

Job description

MAPFRE is seeking a Senior Casualty Claims Representative in the Boston-Webster area with hybrid or remote options. You will independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution, including coverage analysis, liability determinations, and negotiations.

The role requires at least 2 years in casualty claims adjusting, strong investigative and negotiating skills, and the ability to mentor colleagues.