Senior Casualty Claims Representative (Boston or Webster, Hybrid or Remote)

Mapfre; Webster (MA); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Paid Time Off

401(k) & Profit Sharing

Medical, Dental and Vision Coverage

Wellness programs

Low-cost health insurance options

Job summary

MAPFRE is seeking a Senior Casualty Claims Representative in the Boston-Webster area with hybrid or remote options. You will independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution, including coverage analysis, liability determinations, and negotiations.

The role requires at least 2 years in casualty claims adjusting, strong investigative and negotiating skills, and the ability to mentor colleagues.

Qualifications

• 2+ years of casualty claims adjusting experience (Bodily Injury, Auto Liability, UM/UIM or similar).
• Experience evaluating coverage, liability, damages, and handling attorney-represented claims.

Responsibilities

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, and negotiate settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other docs.
• Manage litigated claims in partnership with defense counsel, experts, and providers.
• Identify fraud indicators, subrogation opportunities, and regulatory considerations.
• Provide timely, professional communication and exceptional service to customers and stakeholders.
• Maintain accurate claim documentation and meet quality targets.
• Mentor less experienced colleagues and contribute to process improvements.

Skills

Casualty claims

Investigation

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Litigation coordination

Job description

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Senior Casualty Claims Representative (Boston or Webster, Hybrid or Remote)

Date: Oct 2, 2026

Location: Webster or Remote, MA, US

Company: MAPFRE

Webster, MA | Hybrid (2 Days In-Office, 3 Days Remote) for Local Candidates or Fully Remote for Candidates Outside a Commutable Distance

Sign-On Bonus Available for Eligible External Candidates

Build on Your Casualty Claims Expertise

Ready to take the next step in your casualty claims career? Join Mapfre where you will independently manage moderate-severity Bodily Injury and Uninsured/Underinsured Motorist (UM/UIM) claims from investigation through resolution. This is not a field adjusting position.

You will bring your expertise in coverage analysis, liability determination, negotiation, and litigation management to deliver fair, timely outcomes for customers. You will also have the opportunity to share your knowledge, support less experienced colleagues, and contribute to a collaborative, high-performing Claims team.

Don't Have the Exact Title?

If you have experience handling Bodily Injury, Auto Liability, UM/UIM, or attorney-represented claims, we encourage you to apply, even if your current title is different.

What You'll Do

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from initial investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, establish appropriate reserves, and negotiate fair settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other supporting documentation.
• Manage litigated and attorney-represented claims in partnership with defense counsel, experts, medical providers, and other stakeholders.
• Identify fraud indicators, subrogation opportunities, claim exposures, and regulatory considerations.
• Provide timely, professional communication and exceptional service to customers, claimants, attorneys, and business partners.
• Maintain accurate claim documentation while meeting quality and productivity expectations.
• Mentor less experienced colleagues and contribute to continuous improvement across the team.

What We're Looking For

• At least 2 years of casualty claims adjusting experience, including Bodily Injury, Auto Liability, UM/UIM, or comparable injury claims.
• Experience evaluating coverage, liability, damages, and attorney-represented claims.
• Strong investigative, analytical, decision-making, and negotiation skills.
• Ability to manage a caseload, balance competing priorities, and communicate effectively with varied claim stakeholders.
• Strong business judgment, organization, written communication, and attention to detail.
• Bachelor’s degree, associate degree with relevant experience, or an equivalent combination of education and experience.
• Insurance designations, claims certifications, or completion of a casualty claims training program are a plus.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range : $52,100 - $81,500

Benefits Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO):A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing:Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage:Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs
• $0 employee-only health insurance options available for eligible employees earning under $75,000 annually

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

Important Notice: If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [e-mail]. Mapfre is proud to be an Equal Opportunity Employer. #MAPFRE123

Nearest Major Market: Worcester
Job Segment: Liability, Call Center Representative, Claims, Adjuster, Law, Insurance, Customer Service, Legal