Senior Casualty Claims Specialist — Hybrid/Remote

Mapfre; Webster (MA); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

PTO

401(k) & Profit Sharing

Medical, Dental and Vision Coverage

STD, LTD, Life Insurance, FSA, HSA

Job summary

Mapfre is seeking a casualty claims professional in Webster, MA to independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation to resolution. You will analyze coverage, liability, damages, and negotiate settlements, while conducting thorough investigations with documentation and collaboration with defense counsel and medical providers.

The role emphasizes mentoring colleagues, maintaining documentation, and delivering excellent customer service in a high-performing

Qualifications

• 2+ years of casualty claims adjusting experience.
• Experience evaluating coverage, liability, damages, and attorney-represented claims.
• Strong investigative, analytical, decision-making, and negotiation skills.
• Ability to manage a caseload, balance priorities, and communicate with varied claim stakeholders.
• Bachelor’s degree, associate degree with relevant experience, or an equivalent combination of education.

Responsibilities

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from initial investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, establish appropriate reserves, and negotiate fair settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other supporting documentation.
• Manage litigated and attorney-represented claims in partnership with defense counsel, experts, medical providers, and other stakeholders.
• Identify fraud indicators, subrogation opportunities, claim exposures, and regulatory considerations.
• Provide timely, professional communication and exceptional service to customers, claimants, attorneys, and business partners.
• Maintain accurate claim documentation while meeting quality and productivity expectations.
• Mentor less experienced colleagues and contribute to continuous improvement across the team.

Job description

Mapfre is seeking a casualty claims professional in Webster, MA to independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation to resolution. You will analyze coverage, liability, damages, and negotiate settlements, while conducting thorough investigations with documentation and collaboration with defense counsel and medical providers.

The role emphasizes mentoring colleagues, maintaining documentation, and delivering excellent customer service in a high-performing