Senior Casualty Claims Specialist, Attorney Represented - Central Or Eastern Time Zone

Liberty Mutual Group; Indianapolis (IN); In loco; USD 54.000 - 82.000; Tempo pieno

Descrizione del lavoro

Liberty Mutual Group seeks an experienced claims professional to manage, investigate, and resolve personal auto casualty claims. You will handle coverage evaluation, liability assessment, and settlement within authority levels, while coordinating with counsel and SIU when needed.

The role emphasizes strong written and oral communication, customer service, and analytical skills, with mandatory training and licensing as required.

Competenze

• Bachelor's degree or equivalent experience; required 12–18 months of related experience.
• Strong written and oral communications skills.
• Experience with liability coverage and state tort law.
• Licensing as required by state law.

Mansioni

• Manage, investigate, and resolve third-party auto casualty claims.
• Prepare for and attend trials, hearings, and conferences; report status to management.
• Communicate with policyholders, witnesses, and claimants to gather information.
• Identify UM/UIM opportunities and referrals to SIU or subrogation.
• Maintain reserves and ensure integrity of claims files and processing.

Conoscenze

Written communication

Verbal communication

Negotiation

Analytical thinking

Investigative skills

Interpersonal skills

Customer service

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

• 1+ years Personal Lines Third-Party Auto Casualty Experience.
• 1+ years Attorney Represented Experience.
• Experience handling Litigated Third-Party Auto Casualty Claims.
• Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims.
• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.