Claim Rep I, PD (Hybrid or Remote)

Mapfre; Webster, Northern (MA, KY); Hybrid; USD 45,000 - 57,000; Full time

Benefits offered by this job

Paid Time Off

401(k) & Profit Sharing

Medical, Dental & Vision

Other Benefits Include

Job summary

Mapfre is seeking a Claim Representative I, APD to join our team in a hybrid role with both remote and in-office work. You will help customers during unexpected events, process low-complexity auto physical damage claims, and use Guidewire to document and track cases.

We offer comprehensive training, supportive leadership, a clear career path, and opportunities for advancement for high performers who show initiative and a collaborative mindset.

Qualifications

• 0–2 years related experience; associate degree with 2–4 years ok; bachelor’s degree preferred but not required
• Basic understanding (or ability to quickly learn) auto policy coverages and exclusions related to low-complexity claims
• Ability to identify claim types, liability indicators, and required documentation for proper handling
• Strong communication skills with empathy and professionalism in all interactions
• Effective time management and organizational skills to manage caseload and meet productivity expectations
• Familiar with claims platforms like Guidewire and other systems

Responsibilities

• Deliver an exceptional customer experience by providing service aligned with established standards and expectations
• Communicate clearly, concisely, and empathetically across phone and written interactions
• Identify customer needs and service opportunities, responding with urgency and care
• Maintain timely, accurate claim documentation and diaries, meeting open and close targets
• Investigate, evaluate, and resolve low-complexity physical damage claims accurately and efficiently
• Use claims systems and tools to manage assigned caseload effectively
• Adhere to internal claims handling guidelines and external regulatory requirements
• Participate in training and development to build technical knowledge and skills
• Contribute to a positive, customer-first team environment by sharing knowledge and supporting team success

Skills

Customer service

Communication

Time management

Attention to detail

Empathy

Teamwork

Education

Associate degree

Bachelor's degree (preferred)

Tools

Guidewire

Job description

Select how often (in days) to receive an alert: Create Alert

This role offers a hybrid work arrangement (3 days remotely and 2 days in the office each week)for candidates within a commutable distance, as well as remote opportunities.

Training Schedule: Monday through Friday: 8:00 a.m. – 4:30 p.m. EST

Post-Training Schedule: Monday through Friday: 8:30 a.m. – 5:00 p.m. EST

Compensation is commensurate with experience

Kickstart your career with a company that is committed to your success. As a Claim Representative I, APD (Auto Physical Damage), you'll play an important role in helping customers during unexpected situations while building valuable professional skills in communication, problem-solving, and decision-making. We provide comprehensive training, supportive leadership, and a clear career path designed to help you grow. For ambitious individuals who demonstrate strong performance and a passion for learning, opportunities for advancement can come quickly. Join a team where your contributions matter and your career potential is unlimited.

Sign-On Bonus Available! We’re offering a sign-on bonus for Claim Representative, APD

In This Role, You Will

• Deliver an exceptional customer experience by providing service aligned with established standards and expectations
• Communicate clearly, concisely, and empathetically across phone and written interactions
• Identify customer needs and service opportunities, responding with urgency and care
• Demonstrate strong system discipline, including log-in management, availability, and time tracking to meet service levels
• Investigate, evaluate, and resolve low-complexity physical damage claims accurately and efficiently
• Utilize claims systems and tools to manage assigned caseload effectively
• Contact relevant parties to support accurate coverage and liability determinations and identify potential exposures
• Maintain timely, accurate claim documentation and diaries, meeting open and close targets
• Adhere to all internal claims handling guidelines and external regulatory requirements
• Participate in training and development to build technical knowledge and skills
• Use Guidewire (GW) claims systems for documentation, task management, and coverage verification
• Contribute to a positive, customer-first team environment by sharing knowledge and supporting team success

What You Bring to the Role

• 0–2 years of related experience, or an associate degree with 2–4 years of relevant experience; a bachelor’s degree in a related field or an equivalent combination of education and experience is also preferred but not required
• Basic understanding (or ability to quickly learn) auto policy coverages and exclusions related to low-complexity claims
• Ability to identify claim types, liability indicators, and required documentation for proper handling
• Strong communication skills with the ability to demonstrate empathy and professionalism in all interactions
• Effective time management and organizational skills to manage caseload and meet productivity expectations
• Attention to detail and ability to maintain accurate documentation
• Ability to recognize potential fraud indicators and elevate appropriate
• Comfort working with systems/technology, including claims platforms like Guidewire
• Proven reliability, accountability, and professionalism
• A positive, solutions-oriented mindset with strong teamwork and collaboration skills
• Flexibility and adaptability in a fast-paced, customer-focused environment

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option
  Keep more of what you earn. Employees earning under$75,000who elect single coverage under our Super Value Plan enjoy$0 monthly premiums—comprehensive healthcare at no cost to you.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range: $45,000 - $57,000 (non-exempt)

Benefits Highlights:

AtMapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO) :A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing :Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage :Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include : STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [e-mail]. Mapfre is proud to be an Equal Opportunity Employer.

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time

Nearest Major Market: Worcester
Job Segment: Call Center Representative, Liability, Recruiting, Claims, Call Center, Customer Service, Insurance, Human Resources