Senior Casualty Claims Associate

Greystar Worldwide, LLC; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Senior Casualty Claims Consultant to provide strategic claim consulting to internal and external stakeholders. You will maintain relationships, manage workflows from intake to resolution, and drive mediations to optimal recoveries while ensuring high-quality claim services.

The role requires a 4-year degree, 7+ years in casualty claims within real estate, and strong data analytics and communication skills; travel may be necessary.

Qualifications

• 4-year college degree required; business-related field preferred.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate with Real Estate specialty.
• Knowledge of Claim Handling & Claim processes and procedures
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Analyze data and provide concise conclusions; communicate orally and in writing
• Effectively communicate with senior management; evaluate information against standards, handle complaints, arbitrate disputes, and negotiate solutions
• Computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required

Responsibilities

• Provide claim strategy, consulting, and advocacy for stakeholders.
• Maintain relationships with internal & external stakeholders while delivering high-level claim consulting.
• Manage workflow from intake to resolution of claim matters.
• Gather, organize, summarize, index and maintain documents from various sources.
• Participate and drive mediations with all stakeholders.
• Ensure quality and consistency in executing high-level claim services.
• Appropriate utilization of all systems as required.
• Work with other business segments for coordination of claims as necessary.
• Elevate complex cases or special requests as necessary.
• Evaluate data to assess claim programs and identify solutions to improve quality and performance.
• Promote collaboration and teamwork to produce comprehensive solutions.
• Ability to prepare comprehensive coverage analysis.
• Participate in strategic large client team meetings as required.
• Maintain direct relationships with key clients including Risk, Legal, Ownership, and Property Management.

Skills

Casualty Claims

Claim handling

Communication

Data analysis

Project management

Microsoft Office

Outlook

Interpersonal skills

Travel

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Senior Casualty Claims Consultant provides claim strategy, consulting, and advocacy services to external and internal stakeholders. The Consultant will be responsible for maintaining relationships with internal & external stakeholders while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Job Description

• Master Insurance Program Insurance Experience with a specialty in Real Estate
• Advocate for prompt, optimal recovery on claims including payments
• Manage workflow from initial intake to resolution of claim matters
• Gather, organize, summarize, index and maintain documents from various sources.
• Participate and drive mediations with all stakeholders
• Ensure quality and consistency in executing high level claim services
• Appropriate utilization of all systems as required
• Work with other business segments for coordination of claims as necessary.
• Work with others as necessary to continually improve quality and innovation
• Elevate complex cases or special requests as necessary
• Evaluate data to assess claim programs and identity solutions to improve quality and performance
• Promote collaboration and teamwork to produce comprehensive solutions
• Ability to prepare comprehensive coverage analysis
• Participate in strategic large client team meetings as required
• Maintain direct relationships with key client including (Risk, Legal, Ownership, and Property Management)
• Be a visible sign of professionalism and direction for the practice
• Review of release agreements for third party claims
• Respond to due diligence request for disclosure of claims/litigated matters
• Contribute to claim reporting analytics
• Origami data entry and utilization
• Cross line claims assistance with other lines i.e. General Liability, Environmental, Professional Lines, & Construction.

Qualifications/Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate with some prior experience working at an insurance carrier or third-party administrator preferred within the Real Estate Speciality.
• Knowledge of Claim Handling & Claim processes and procedures
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, handle complaints, arbitrate disputes, and negotiate alternative solutions
• Computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Equal Opportunity

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Greystar will consider for employment qualified applicants with arrest and conviction records.