Senior Casualty Claims Associate

Greystar; Charlotte (NC); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Sabbatical

401(k) match

Parental leave

Life insurance

Employee assistance

Job summary

Greystar seeks a Senior Casualty Claims Consultant to provide strategic claim guidance for internal and external stakeholders. You will maintain relationships while delivering high-level claim consulting for real estate portfolios.

Responsibilities include managing intake-to-resolution workflows, mediations, data-driven program analysis, and cross-line collaboration to enhance quality and innovation. Travel may be required and strong communication is essential.

Qualifications

• 4-year college degree required; business-related field preferred.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate within real estate.
• Knowledge of claim handling processes and insurance laws.
• Strong written and oral communication with senior management.

Responsibilities

• Provide claim strategy, consulting, and advocacy for stakeholders.
• Manage workflow from intake to resolution of claim matters.
• Participate in mediations and drive high-quality claim services.
• Analyze data to assess programs and improve quality and performance.
• Collaborate across lines to coordinate claims and strengthen innovation.

Skills

Casualty claims

Stakeholder management

Data analysis

Communication

Project management

Microsoft Office

Travel willingness

Education

Bachelor's degree

Tools

Outlook

Web-based applications

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Senior Casualty Claims Consultant provides claim strategy, consulting, and advocacy services to external and internal stakeholders. The Consultant will be responsible for maintaining relationships with internal & external stakeholders while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Job Description

• Master Insurance Program Insurance Experience with a specialty in Real Estate
• Advocate for prompt, optimal recovery on claims including payments
• Manage workflow from initial intake to resolution of claim matters
• Gather, organize, summarize, index and maintain documents from various sources.
• Participate and drive mediations with all stakeholders
• Ensure quality and consistency in executing high level claim services
• Appropriate utilization of all systems as required
• Work with other business segments for coordination of claims as necessary.
• Work with others as necessary to continually improve quality and innovation
• Elevate complex cases or special requests as necessary
• Evaluate data to assess claim programs and identity solutions to improve quality and performance
• Promote collaboration and teamwork to produce comprehensive solutions
• Ability to prepare comprehensive coverage analysis
• Participate in strategic large client team meetings as required
• Maintain direct relationships with key client including (Risk, Legal, Ownership, and Property Management)
• Be a visible sign of professionalism and direction for the practice
• Review of release agreements for third party claims
• Respond to due diligence request for disclosure of claims/litigated matters
• Contribute to claim reporting analytics
• Origami data entry and utilization
• Cross line claims assistance with other lines i.e. General Liability, Environmental, Professional Lines, & Construction.

Qualifications/Requirements:

• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate with some prior experience working at an insurance carrier or third-party administrator preferred within the Real Estate Speciality.
• Knowledge of Claim Handling & Claim processes and procedures
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, handle complaints, arbitrate disputes, and negotiate alternative solutions
• Computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].