Senior Casino Player Development Executive

Hard Rock Hotel Cancun; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health and wellness programs

Employee discounts at various locations

Job summary

Join Hard Rock Hotel Cancun as a Player Development Executive, focusing on developing key customer relationships and driving gaming revenue. You will engage with guests, manage their profiles, and promote our unique gaming experiences.

The ideal candidate has over three years in player development and excels in communication and customer service. You will be part of a vibrant team where your contributions make a significant impact on guest satisfaction and business success.

Qualifications

• Minimum of three (3) years of experience in Player Development at the Executive Host level or above.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
• Must present professional image and work any shift.

Responsibilities

• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets guests in the casino and participates in social events and promotions.
• Tracks guest’s visits and arranges accommodations according to guidelines.

Skills

Interpersonal communication

Problem solving

Team building

Customer relationship management

Education

Bachelor’s degree in Accounting, Business Administration, Finance, or Marketing

Tools

MS Office

Word

Excel

Outlook

Job description

Join Hard Rock Hotel Cancun as a Player Development Executive, focusing on developing key customer relationships and driving gaming revenue. You will engage with guests, manage their profiles, and promote our unique gaming experiences.

The ideal candidate has over three years in player development and excels in communication and customer service. You will be part of a vibrant team where your contributions make a significant impact on guest satisfaction and business success.