Senior Caseworker

International Rescue Committee; Silver Spring (MD); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

10 paid sick leave

10 U.S. holidays

20-25 paid time off based on role and/

Medical insurance starting at $163/mo

Dental starting at $6.50/mo

Vision starting at $5/mo

Flexible spending accounts (healthcare

403(b) employer match

Disability and life insurance

Employee Assistance Program (EAP)

Job summary

International Rescue Committee (IRC) is seeking a Senior Caseworker to provide client-centered case management for refugees, trafficking victims, crime victims, and other vulnerable individuals.

You will conduct eligibility determinations, create service plans, educate clients, connect to community resources, and ensure timely, linguistically appropriate services while supporting data collection and donor reporting.

Qualifications

• Strong organizational skills and detail orientation.
• Excellent writing and analytical skills.
• Ability to communicate effectively in a cross-cultural, multidisciplinary environment.
• Proven ability to work with partners, community and clients.

Responsibilities

• Complete eligibility screenings and enrollment paperwork.
• Assess needs and develop service plans for clients.
• Provide crisis information, safety planning and emotional support.
• Coordinate services across programs and partners to meet client needs.
• Track activities, compile data and draft donor reports.

Skills

Organizational skills

Writing and analytical skills

Cross-cultural communication

Team collaboration

Computer literacy / database

Education

MSW or LMSW preferred

Undergraduate degree in human services or social work

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview:

The primary role of the Senior Caseworker is to provide comprehensive, culturally appropriate, client-centered case management services to IRC clients including refugees, victims of trafficking, victims of crime and other vulnerable individuals. The caseworker will complete eligibility screening and enrollment paperwork, develop service plans, educate clients, connect clients about community services or resources, provide legal referrals and work to resolve barriers to accessing services. This position is responsible for completing administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

• Complete eligibility screenings for individuals referred and enrollment paperwork for all eligible participants.
• Assess and evaluate the needs of clients while providing appropriate services.
• Create and monitor the client service plan or self-sufficiency plan. Update per program guidelines.
• Provide crisis intervention through provision of information, safety planning, crime prevention planning, information about legal rights, emotional support, understanding processes, assistance with applications, interventions with creditors, landlords and employers.
• Ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
• Provide comprehensive case management services, including assisting with accessing community resources through local partners.
• Coordinate services across multiple programs to ensure client needs are addressed.
• Provide appropriate referrals for social services, health and mental health care, legal support, social connections, education, housing and more in line with individual client service plans.
• Build and maintain relationships with various local, state, and federal partners providers.
• Ensure internal services are linguistically appropriate. Advocate for linguistically appropriate external services.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Complete case notes in a thorough and timely fashion.
• With support, develop program outreach content and conduct outreach, to ensure program objectives are met.
• Develop strategies to identify and enroll clients eligible for services.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Follow all policies, procedures, and protocols of the agency.
• Complete cross-office collaborative functions, including airport pick-ups and other essential tasks.
• Other duties as assigned.

Job Requirements:

• Education: MSW or LMSW strongly preferred. Undergraduate degree in human services, social work or comparable education plus related work experience may be substituted.
• Work Experience: Two or more years of related work experience; one-year minimum working with victims of trafficking, victims of crime and vulnerable immigrant populations. Case management and/or victims assistance experience preferred.
• Demonstrated Skills and Competencies: Strong organizational skills and detail oriented. Excellent writing and analytical skills. Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment. Computer literacy, data base experience are preferred. Ability to work independently and be a flexible team player. Fluency in written and spoken English, bilingual ability preferred in Spanish is strongly preferred. Bilingual in Dari, Pashto, Swahili, Kinyarwanda, Arabic, French or other relevant language may be considered. Cross-cultural understanding and strong communication skills, both written and verbal.
• Certificates or Licenses: Must have a valid driver’s license, access to a reliable vehicle with an active insurance policy, and the ability to travel regularly throughout the service delivery area.
• Working Environment: A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).
• Compensation: ($29.10). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
• Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits:

IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• medical insurance starting at $163/month
• dental starting at $6.50/month
• vision starting at $5/month
• flexible spending accounts (healthcare, dependent care, and commuter)
• a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• disability and life insurance
• an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.

The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.