Senior Case Manager: Complex Care & Coordination

University of Maryland Medical System; Towson (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

University of Maryland Medical System is seeking an experienced Case Manager to deliver advanced, patient-centered care management across the continuum of care in Towson, MD. You will assess complex clinical, psychosocial, and system needs and develop coordinated care plans in collaboration with patients, families, and multidisciplinary teams.

You will mentor colleagues, promote evidence-based practices, ensure regulatory compliance, and lead quality initiatives within the care management

Qualifications

• Associate degree in Nursing with active specialty certification, or Bachelor of Science in Nursing, or Master’s degree in Physical Therapy.
• Current Maryland unrestricted licensure as a Registered Nurse (RN) or Physical Therapist (PT).
• Two years of case management experience.
• Membership in a professional healthcare or case management organization.
• Demonstrated expertise within an assigned clinical, operational, or specialty practice area.
• Ability to independently manage complex patient situations and coordinate care across multiple settings and providers.
• Experience mentoring, coaching, educating, or serving as a resource to colleagues.

Responsibilities

• Perform advanced holistic assessments of patients with complex clinical, psychosocial, behavioral, and resource needs to identify and address barriers to optimal outcomes.
• Develop and oversee complex care plans, ensuring coordination across providers, settings, and community resources.
• Manage a caseload of patients requiring advanced care coordination, problem-solving, and transition planning.
• Serve as a subject matter expert within an assigned practice area and provide consultation on complex patient situations.
• Promote evidence-based practices and support consistent application of case management standards throughout the department.
• Mentor, coach, and support the professional development of case management colleagues.
• Facilitate collaboration among patients, caregivers, physicians, payers, and community partners to achieve quality and cost-effective outcomes.
• Ensure compliance with regulatory requirements and organizational policies while supporting audit readiness and quality initiatives.
• Analyze trends, outcomes, and performance data to identify opportunities for improvement in patient care and care coordination processes.
• Lead departmental projects, practice improvements, or educational efforts within the assigned area.
• Perform all other duties as assigned.

Skills

Case management

Mentoring

Data analysis

Critical thinking

Collaboration

Education

Associate degree in Nursing

BSN or MSN in Nursing

PT license (Maryland)

Nursing certification

Job description

University of Maryland Medical System is seeking an experienced Case Manager to deliver advanced, patient-centered care management across the continuum of care in Towson, MD. You will assess complex clinical, psychosocial, and system needs and develop coordinated care plans in collaboration with patients, families, and multidisciplinary teams.

You will mentor colleagues, promote evidence-based practices, ensure regulatory compliance, and lead quality initiatives within the care management