Senior Case Manager - 2004327

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Catholic Charities, Archdiocese of New York is seeking a Senior Case Manager in Yonkers, NY. The role focuses on high-quality case management for individuals and families, with emphasis on assessment, service planning, and resource linkage within Westchester County.

The position requires a Bachelor’s degree in social services and bilingual English/Spanish abilities. Strong interpersonal, organizational, and communication skills are essential for success in this role.

Qualifications

• Bachelor’s degree in social services field with 1-2 years of experience in case management and social services.
• Bilingual English/Spanish required.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Provides an advanced level of case management to a broad population in the Bronx and Westchester counties.
• Engages clients, assesses needs, plans services, referrals, and follow-up with a client-centered approach.
• Provides crisis intervention and access to resources including financial assistance, benefits, shelter, food, clothing, and related services.
• Maintains documentation in two databases; meets program deliverables and supports funders and stakeholders.
• Participates in supervision, department and community meetings, trainings, and related agency activities.

Skills

Bilingual English/Spanish

Case management

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor’s degree in social services field

Job description

Job Title: Senior Case Manager

Location: Yonkers, NY

FLSA Status: Full Time - Non-Exempt

Classification: Administration

Department: Neighborhood Centers (NC)

Reports to: Division Director

Supervisory Responsibilities: Yes No

Summary: This unique position’s primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral part of the Case Management team, this position will be based in Westchester. The position provides direct assistance for those in need through comprehensive case management services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides an advanced level of case management to a broad population of individuals and families in the Bronx and Westchester county.
• Provides effective engagement, assessment, service planning, referral and follow-up using a client-centered approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access and access to relevant resources.
• Consistently conducts thorough assessments and develops a service plan that addresses immediate needs and longer-term goals.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources.
• Fulfills operational and other duties.
• Enters all information into two separate database platforms, meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
• Actively participates in weekly supervision.
• Attends and participates in monthly Department meetings, community meetings, trainings, and other agency-related activities.
• Other duties as assigned

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. There may be periods when work hours vary.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Remain in a stationary position at a workstation and use a computer approximately 60% of the time.
• Travel within Westchester may be required, as needed.

Qualifications

Education and/or experience required:

• Bachelor’s degree required in the social services field with at least 1-2 years of experience in case management and social services.
• Bilingual English/Spanish required.

Skills, Licenses, and/or competencies required:

• Excellent interpersonal skills; the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.