Senior Case Manager

ascensionrecovery; Williamson (WV); On-site; USD 52,000 - 70,000; Full time

Job summary

ascensionrecovery is seeking a Sr. Case Manager to deliver comprehensive case management for individuals with behavioral health and substance use needs, coordinating care across clinical, medical, and community systems.

You will support engagement, stability, and recovery through advocacy, coordination, and follow-up. The role involves biopsychosocial assessments, treatment plan updates, crisis coordination, discharge planning, and collaboration with community partners.

Qualifications

• Master's degree in social work, psychology, counseling, or related field or three (3) years of behavioral health case management experience.
• Working knowledge of ASAM Criteria, Stages of Change, and recovery-oriented principles.
• Proficiency in EHR documentation.
• Current CPR/First Aid certification (or ability to obtain within 30 days of hire).

Responsibilities

• Conduct biopsychosocial assessments and contribute to treatment plans.
• Coordinate care across clinical, medical, and recovery support teams.
• Provide case management for clients with moderate to high needs, including crisis coordination and discharge planning.
• Facilitate interdisciplinary case reviews and communicate progress and next steps.
• Establish relationships with community agencies, courts, and referral sources.
• Assist clients in accessing housing, employment, benefits, and recovery supports.
• Maintain timely and accurate documentation in the EHR.
• Participate in performance improvement and compliance initiatives.
• Other duties as assigned.

Skills

Empathy & Rapport

Communication

Organization

Professional Boundaries

Clinical Judgment

Collaboration

Accountability

Education

Master's degree in social work, psychology, counseling, or related field

Three (3) years of behavioral health experience with case management

Tools

Electronic Health Records (EHR)

Job description

The Sr. Case Manager provides comprehensive case management services for individuals with behavioral health and substance use needs. This position coordinates care across clinical, medical, and community systems to ensure that each client’s treatment goals and support needs are met effectively and compassionately.

The Sr. Case Manager works collaboratively within a multidisciplinary team, supporting engagement, stability, and recovery outcomes through consistent advocacy, coordination, and follow-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct biopsychosocial assessments and contribute to treatment plan development and updates.
• Coordinate care among clinical, medical, and recovery support teams to ensure continuity of services.
• Provide case management for clients with moderate to high needs, including crisis coordination and discharge planning.
• Facilitate interdisciplinary case reviews and communicate progress, barriers, and next steps.
• Establish and maintain collaborative relationships with community agencies, courts, and referral sources.
• Assist clients in accessing resources related to housing, employment, benefits, and recovery supports.
• Maintain timely and accurate documentation in the electronic health record (EHR).
• Participate in performance improvement and compliance initiatives.
• Other duties as assigned.

Schedule: Tuesday through Saturday 8am-4:30pm.

REQUIREMENTS

Required:

• Master's degree in social work, psychology, counseling, or related field; or three (3) years of behavioral health experience with demonstrated case management competencies.
• Working knowledge of ASAM Criteria, Stages of Change, and recovery-oriented principles.
• Proficiency in electronic health record (EHR) documentation.
• Current CPR/First Aid certification (or ability to obtain within 30 days of hire).

Preferred:

• Two (2)+ years of experience in residential or outpatient SUD/co-occurring programs.
• Training in motivational interviewing or trauma-informed care.
• CADAC or similar certification based on state requirements.

WORK CONDITIONS AND PHYSICAL AND MENTAL REQUIREMENTS

• Work is primarily performed in a behavioral health or residential treatment environment.
• May involve occasional travel to community partner sites or training events.
• Regular exposure to individuals experiencing emotional distress, substance withdrawal, or mental health crisis.
• Standard hours may include evenings, weekends, or holidays depending on program needs.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit, stand, and walk for extended periods; occasional lifting or moving of up to 25 pounds.
• Adequate vision and hearing to observe and respond to client needs and communicate effectively with staff and community partners.
• Cognitive: Ability to concentrate, problem-solve, and manage competing priorities in a fast-paced environment.
• Must maintain professionalism, empathy, and composure during crisis situations or when managing clients with high acuity or complex psychosocial needs.

KEY COMPETENCIES

• Empathy & Rapport: Builds trust and connection through active listening and respect.
• Communication: Communicates clearly and professionally with clients and team members.
• Organization: Manages caseload efficiently and meets documentation timelines.
• Professional Boundaries: Maintains ethical, client-centered relationships.
• Clinical Judgment: Applies assessment data to guide individualized service plans.
• Collaboration: Works effectively within interdisciplinary teams and with community partners.
• Communication: Maintains clear, professional, and solution-oriented communication.
• Accountability: Ensures accuracy, compliance, and follow-through on all responsibilities.

EQUAL OPPORTUNITY STATEMENT

We are an Equal Opportunity Employer and value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees.