Senior Case Manager

Volunteers of America Los Angeles; United States; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Senior Case Manager to mentor the case management team and coordinate services for SSVF clients. The role involves assessing needs, educating on resources, and ensuring service plans progress on schedule.

Responsibilities include coordinating a variety of services, conducting client screenings, and maintaining secure client records, with on-site duties and outreach as needed.

Qualifications

• Bachelor's Degree in Social Work or related field; four years total education/experience.
• Completion of VOALA Case Management training within 6 months of hire.
• Minimum total 3 years of experience as a case manager.

Responsibilities

• Conduct screenings and assessments to develop a case plan.
• Coordinate and refer services for veterans and families.
• Mentor and supervise case management staff.
• Develop and update service plans and track progress.
• Schedule appointments and perform follow ups to ensure progress.
• Assist with outreach and field activities on site.

Skills

Case management

Mentoring

Interpersonal skills

Crisis intervention

Education

Bachelor's Degree in Social Work

Case Management training

MSW preferred

Job description

About Us VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOA LA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

PAY RATE

2668 2808 Per Hour

BENEFITS

• VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Senior Case Manager is the subject matter expert for the case management team The Senior Case Manager will mentor the team and as directed by the Program Coordinator will arrange coordinate monitor and assure all delivered services by the case management team meet the needs of SSVF clients This includes assisting case managers in assessing and reassessing clienthousehold needs educating on program and community resource opportunities developing relevant service plans scheduling appointments and providing necessary follow up to ensure service plans are progressing on schedule and needs are adequately being addressed The position requires a combination of administrativeoffice duties and fieldoutreach work

DUTIES AND RESPONSIBILITIES

Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employment Conducts comprehensive screenings and assessments with clients to collect functional environmental financial employment housing educational and health information as appropriate to develop a case planDevelops support systems to meet client needs coordinates and facilitates move in activities rental negotiations and service referrals as requiredMay make home and field visit Monitors case managers on a regular basis to determine quality and effectiveness of services providedConducts crisis intervention as necessaryAudit case file on a regular basis for completeness and accuracyReview cases with Program Coordinator and Case Management TeamAssists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintainobtain self sufficiency and family stabilizationMakes referrals to available VAcommunity providers for therapeutic social educational and medical resources as appropriateProvides support to case managers clients and families through ongoing case conferencing counseling and advocacyConducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposesAssure all program assets and file documents are maintained and secure for all client recordsDevelops performs and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

REQUIREMENTS

Must be able to pass fingerprint clearance background check including criminal history personal references employment and education verifications Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges DOJ Live ScanTB testFlu Vaccine or declination form for religious purposes only Must meet Funder Approval

EDUCATION

Bachelors Degree in Social Work or related field or a combination of education and relevant experience four years totalCompletion of VOALA Case Management training within 6 months of hire

EXPERIENCE

Minimum total 3 years of experience as a case manager

PREFERRED QUALIFICATIONS

Masters Degree Social Work or related4 years of experience working with target populationExperience in supervision or lead role preferredHMIS navigation

Volunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment