Case Manager Lead

VOALA; Los Angeles (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

VOALA is seeking a Lead Case Manager in Los Angeles to coordinate and mentor the case management team, ensuring housing stability plans and timely services for clients. The role blends administrative duties with field outreach to support veterans and families.

Responsibilities include assigning caseloads, conducting comprehensive assessments, and coordinating referrals to VA and community providers, while maintaining thorough documentation and program compliance.

Qualifications

• Must pass fingerprint clearance and background checks.
• Completion of VOALA Case Management training within 6 months of hire.
• Education/experience can substitute one another for the total requirement.

Responsibilities

• Lead a team of Case Managers and manage active caseloads.
• Assign referrals, intake, and ensure documentation is complete.
• Coordinate housing stability plans and community resource referrals.
• Conduct screenings and assessments to inform case plans.
• Support veterans and families to obtain self-sufficiency and stability.
• Oversee HMIS data entry and file audits.
• Engage in outreach events and provide crisis intervention as needed.

Skills

Leadership

Case management

Team supervision

Education

Associate's Degree in Social Work or related field

Two years total experience

Job description

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $28.01 - $29.48 Per Hour

BENEFITS:

• VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Assign and monitor case load of team:
• Review daily referrals and screenings of potential clients.
• Designates clients to case manager for intake and ensures all supporting documents are verified
• Provides information and referrals for callers and walk-ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
• May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator and Case Management Team
• Audit case file on a regular basis for completeness and accuracy
• Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
• Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
• Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Responsible for intake, assessments, service planning and service delivery
• Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
• Collaborate with other service providers to link participants to community resources and supportive services
• Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
• Develops, performs, and assists with workshops pertaining to veteran households’ needs
• Participates and assists with outreach events
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

QUALIFICATIONS

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Associate’s Degree in Social Work or related field or
• A combination of education and relevant experience (Two years’ total).
• Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum of 2 years of experience as a case manager;
• Proven Leadership ability

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work or related)
• 3 years of experience working with target population
• Experience in supervision or lead role preferred
• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.