Senior Case Manager III

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Senior Case Manager III to mentor the case management team and coordinate services to meet client needs. The role includes assessing client needs, educating on available resources, developing service plans, scheduling appointments, and ensuring follow-up to progress toward goals.

On-site duties and field/outreach work are required, with emphasis on coordinating services for veterans and families to promote self-sufficiency and stabilization.

Qualifications

• Minimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.
• Bachelor’s degree from an accredited institution in the social sciences or family therapy; VOALA Case Management training within 6 months of hire.

Responsibilities

• Conducts comprehensive screenings and assessments to develop a case plan.
• Develops support systems, coordinates move-in activities, rental negotiations, and service referrals.
• May make home and field visits; monitor quality and effectiveness of services.
• Audit case files for completeness and accuracy; conduct crisis interventions as needed.
• Lead a team of Case Managers, provide intake, assessments, service planning and delivery.
• Participates in outreach events and workshops for veteran households’ needs.

Skills

Case management

Education

Bachelor’s degree

VOALA Case Management training

Tools

HMIS navigation

Job description

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$30.63-$32.24 PerHour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager III will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
• May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator and Case Management Team
• Audit case file on a regular basis for completeness and accuracy
• Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
• Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
• Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Responsible for intake, assessments, service planning and service delivery
• Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
• Collaborate with other service providers to link participants to community resources and supportive services
• Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
• Develops, performs, and assists with workshops pertaining to veteran households’ needs
• Participates and assists with outreach events
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid Real Driver’s License or current US Passport
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

• Bachelor’s degree from an accredited institution in the social sciences or family therapy.
• Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE

• Minimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.
• If Case Managers possess a master’s degree in the social sciences, only one (1) year of case management experience is required

PREFERRED QUALIFICATIONS

• Master’s Degree (Social Work or related)
• Experience in supervision or lead role preferred
• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.