Senior Case Manager

LESIAC; Northern, New York (KY, NY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation days

Sick days

Personal days

Agency holidays

Job summary

Hamilton-Madison House seeks a Senior Case Manager to direct social work services at the Helen Harris Residence, a HUD-supported facility for seniors and people with disabilities in New York City.

You will assess needs, develop individualized care plans, and coordinate services with health professionals and community agencies, while supporting clients in English and Chinese. The role includes compliance tasks, supervision, and participation in staff meetings.

Qualifications

• Bachelor's degree in a Human Services field required; Master's degree preferred in social work, counseling, psychology, gerontology, or a closely related discipline.
• Bilingual proficiency in English and Chinese required
• Three years of experience working with older adults preferred
• Sensitivity to and understanding of the needs of older adults
• Ability to handle complex and difficult situations professionally
• Strong collaboration with community groups and excellent organizational skills

Responsibilities

• Provide information and referral services in English and Chinese.
• Offer advocacy and supportive contact to clients.
• Assist with benefits and entitlement applications.
• Develop and maintain individualized care plans.
• Assess and refer for mental health issues, dementia, and related conditions.
• Coordinate services with health professionals as needed.
• Provide annual housing recertifications.
• Prepare reports and vouchers; work with management and building staff.
• Participate in supervision and staff coordination meetings.

Skills

Bilingual English/Chinese

Experience with older adults

Strong communication skills

Data management systems

Independent worker

Education

Bachelor's degree in Human Services

Master's degree preferred

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Case Manager

Full Time Community/Social S. New York, NY, US

Position Summary

To direct and provide social work services, including case assistance, case coordination, case management at the Helen Harris Residence, a Section 2020 with 108 units for elderly and disabled, for diverse seniors in the immediate neighborhood. Coordination with Staff of Two Bridges regarding care coordination. Determine client's needs and service preferences through service assessments; working with each client and family members to develop an individualized care plan; identifying programs, services, and resources to meet care plan goals; and monitoring the care plan by maintaining contact with client/family and service providers, adapting the care plan as client needs change.

Case Management

Provide the following case management services in Chinese and English languages:

• Information and referral
• Advocacy - Supportive Contact
• Benefit and entitlement assistance
• Develop and maintain care plans
• Recognize assess and refer for mental health issues, depression, anxiety, bereavement, psychosomatic illnesses, family issues, maladaptive behaviors, cross-cultural barriers/stress, and dementia.

Service Coordination

• Coordinate services with health professionals as needed
• Coordinate care and services clients receive from various auspices: home health care, benefit & entitlements agencies, legal and financial service providers, etc.
• Provide annual housing recertifications

Administration

• Maintain compliance with HUD guidelines with HUD guidelines
• Participate in trainings
• Compile and submit reports and vouchers on regular basis
• Work with management company and building staff (manager, super., security guard, etc.) on necessary issues
• Participate in regular administrative staff and senior service coordination meetings

Other Duties

• May assist with senior service wide events.
• Participate in regular supervision with Assistant Executive Director.
• Other appropriate duties as assigned

Qualifications

• Bachelor's degree in a Human Services field required; Master's degree preferred in social work, counseling, psychology, gerontology, or a closely related discipline
• Bilingual proficiency in English and Chinese required
• Three years of experience working with older adults preferred
• Sensitivity to and understanding of the needs of older adults
• Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct one's self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Ability to develop collaborative relationships with designated community groups
• Excellent computer skills required including experience with data management systems, willingness to learn other programs as required.
• Strong verbal and written Communication skills
• Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
• Ability to work independently
• Strong commitment to mission of HMH

Compensation:

$36.80 per hour

Hours

Monday to Friday, 9:00AM to 5:00PM, 35 hours per week

We have a strong and vibrant work culture

• medical insurance
• dental insurance
• vision insurance
• 15 vacation days
• 12 sick days
• 3 personal days
• 12 paid agency-wide holidays annually

Hamilton-Madison House is an Equal Opportunity Employer