Senior Carrier Account Representative

arrivelogistics.com; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Relocation assistance

Casual dress code

Job summary

Arrive Logistics is seeking a Senior Carrier Account Representative to build and grow carrier partnerships, supporting our customers with best-in-class service from pickup to delivery in the fast-paced freight brokerage environment.

Ideal candidates have 2+ years in Carrier Sales or brokering, are highly motivated, and excel at building internal and external relationships. The role is based in the Phoenix, AZ area with relocation assistance available and a comprehensive benefits package.

Qualifications

• 2+ years in a Carrier Sales or Brokering role.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Procure freight carriers and develop relationships with carriers in our CRM or via research.
• Develop carrier partnerships and capacity; arrange or negotiate loads for Arrive’s customers.
• Analyze market conditions, carrier availability and customer shipping needs to select best carriers.
• Collaborate with Arrive’s tracking team to provide elite customer service from pick-up to delivery.
• Maintain outstanding service performance.
• Update tracking boards and maintain regular contact with carriers; manage pre-pick up status.
• Identify opportunities for new and existing customers to use committed capacity.

Skills

Carrier Sales Experience

Relationship Building

Job description

Who We Want

Our explosive growth is your opportunity to join our high-energy Carrier Capacity team. We’re looking to hire a Senior Carrier Account Representative with previous third-party logistics experience who is ready to put their expertise to work at the fastest-growing brokerage in the country.

What You’ll Do

As a Senior Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service.

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
• Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.
• Maintain outstanding service performance.
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.
• Seek opportunities for new and existing customers to utilize committed capacity.
• Build strong internal relationships with the Business Development team.
• Utilize industry knowledge to resolve issues efficiently and independently.

Qualifications

• 2+ years in a Carrier Sales or Brokering role is required
• We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
• Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
• A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
• Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
• You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the city of Tempe, AZ right off of the I-10 and Baseline Rd. We are in a convenient location close to the Phoenix airport and Downtown Phoenix, Downtown Tempe, and Downtown Chandler. We are also conveniently located close to multiple local restaurants!
• Start your morning with free coffee!
• Park your car for free on site.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.