Carrier Account Representative

Arrive Logistics; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid holidays

Relocation assistance

Job summary

Arrive Logistics is seeking a Carrier Account Representative in Columbus, OH. You will establish and grow relationships with carrier partners to service customers’ needs while delivering best-in-class service. You will participate in a mentorship program and gain knowledge of our ARRIVEnow technology as you develop your career.

The role emphasizes collaboration, communication, and a high-energy environment with opportunities for training and advancement within a supportive culture.

Qualifications

• Bachelor’s degree preferred in Business or related field.
• Strong communication skills across phone, email, and in-person interactions.
• Ability to build and maintain carrier relationships and deliver customer-focused service.

Responsibilities

• Establish and grow relationships with carrier partners to service customer needs.
• Represent Arrive Logistics and provide best-in-class service.
• Participate in training and mentorship programs to learn industry practices.

Skills

Communication

Relationship building

Customer service

Team collaboration

Education

Bachelor’s degree in Business or related field

Tools

ARRIVEnow

Job description

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more!

Who We Want

Our explosive growth is your opportunity to join our high-energy Carrier team. We are looking for candidates who excel in collaborative environments. You’ll thrive in this position if you’re a skillful communicator, natural relationship builder, and hard-working teammate.

What You’ll Do

As a Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service. With experience, your earning potential increases along with your growing your carrier relationships and volume and capacity.. You will also receive the continuous education and professional development you need to reach new heights.

About Our Training/Mentorship Program

• Classroom training is led by an Arrive trainer and designed to get you familiar with the third party logistics industry alongside a group of your peers.
• Learn the Arrive story and the history that shaped an entire industry.
• Get familiar with our proprietary technology, ARRIVEnow.
• Work closely with an experienced mentor during your training who will help you learn the strategy behind building relationships with carriers.
• Focus on building new relationships with carrier partners across the country..
• Manage the carrier partners that you identified during the training program as you develop and procure new relationships.
• Sharpen your relationship building and customer service skills alongside your Carrier team and manager.
• Build internal relationships with our Business Development team members and work together to find the best solutions for their clients.
• Emphasize service - you will be measured on KPIs like on-time deliveries, proactive tracking and outbound calls.
• Earn industry certifications that will prepare you to source capacity for different types of service offerings.

Qualifications

• Bachelor’s degree is preferred with an emphasis on Business or a related field.
• Eager to contribute to a high-energy environment. You will build your career in an office, alongside a team of your peers
• A strong work ethic is essential. If hard work does not come naturally to you, this might not be a good fit.
• Strong communication skills, with a demonstrated ability to get things done over the phone, through email, and face-to-face.
• Able and excited to build relationships with a wide variety of people. You will have fun talking to peers, truck drivers, dispatchers, and business leaders alike.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Park your car for free on site, plus covered parking and electric vehicle charging stations!
• Start your morning with free coffee!
• Work in the wonderful city of Columbus, OH – we are in a convenient location close to downtown and a bunch of great restaurants and breweries!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.